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Customer Experience
SAP Reimagines Services and Support Portfolio
SAP SE announced that it has simplified its services and support portfolio by pivoting to focus heavily on customer adoption and consumption. The…
NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of…
The alliance enables companies across the continent to deliver frictionless, digital self-service and agent-assisted experiences with CXone
NICE …
HundredX, Inc. Successfully Completes Series D Funding
Accelerating Breakthrough Platform Focused on Market Share Strategies
HundredX, Inc., a novel real-time market share strategy platform, successfully…
8×8 and Genesys Partner to Integrate 8×8 Cloud Unified Communications with Genesys Cloud…
New Integration Helps Cross-functional Teams Communicate and Collaborate, Reducing Customer and Employee Friction and Increasing Loyalty
8x8, Inc. a…
BPCL Collaborates With Microsoft To Leverage Cloud And AI To Redefine Customer Experience
Announces a seven-year partnership with Microsoft to build a cloud-led, resilient business operation
Bharat Petroleum Corporation Ltd. (BPCL) and…
Tachyum Enhances Customer and Partner Experience with New Web Ticketing System
Tachyum announced that it has launched enhancements to its online Customer & Partner Portal with the addition of a ticketing system for users…
Startek Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and…
Startek, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise…
Vodafone Selects Anodot for Faster Detection and Resolution of Network Interruptions to Further…
Vodafone New Zealand has selected Anodot, the autonomous business monitoring company, to transform network performance visibility to improve customer…
Nfinite Expands Leadership Team To Ramp For Growth
Company Appoints Industry Veteran to Enhance Customer Experience and R&D
nfinite, an innovator in next-generation visualisation and e-commerce…
Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program
Meets rigorous security and performance requirements for Chrome OS as validated CCaaS solution
Talkdesk, Inc., a global cloud contact center…