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Customer Experience
Enterprises Make Customer Experience a Top Priority To Compete In the Digital-First Economy, Says…
- 88% of respondents consider delivering an outstanding customer experience (CX) an important goal with 38% expecting top-line revenue growth as a…
Ford Pro Adds All-New Charging Hardware to One-Stop-Shop for Commercial EV Customers of Every Size…
-Ford Pro is aiming to create a smooth transition for commercial customers into an electric future by providing a one-stop shop for fleet operations…
SupportLogic Triples Revenue on Rising Customer Demand for Support Experience Solutions
SupportLogic, creator of the world's first continuous support experience (SX) platform, announced 230% year-over-year revenue growth amid rising…
Tech Spend Shifting to Enable Enterprise-Wide Approach to Customer Experience, ISG Says
Zappos, HubSpot, Lifescale Analytics, others will discuss role of data, technology and social commitment in the post-pandemic consumer experience…
Simpl Appoints Vivek Pandey as Vice President – Engineering to Augment the Vertical
Simpl, the market leader in 1-tap checkout, announced the appointment of Vivek Pandey as Vice President – Engineering. In his previous role, Vivek…
Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers…
Pryon named to KMWorld 100 Companies that Matter in Knowledge Management in 2022
-Pryon, the artificial intelligence (AI) company that is…
CompuCom Named a Leader in Advanced Digital Workplace Services by NelsonHall
Leading analyst firm highlights CompuCom’s strengths in field services, customer experience, and future technology integration
-CompuCom, a…
With Strong Momentum and a New Suite of Customer Service Productivity Features, Level AI Raises $20…
OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream
-Level…
NICE Launches NTR-X Compliance Recording and Capture for Zoom
As firms accelerate their digital transformation, NICE and NTR-X provide compliance recording coverage for all types of communications including…
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its…
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment…