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Customer Experience
Purebaby Partners With Cheetah Digital to Strengthen Customer Journey and Loyalty
The leading baby clothing brand implemented Cheetah Digital’s platform to offer more personalised and real-time messaging at key customer milestones…
Pantaloons Deploys Algonomy to Fashion Hyper-Personalized Customer Experiences
Algonomy, the only Algorithmic Decisioning Platform for Retail announced that ABFRL (Aditya Birla Fashion and Retail Ltd.), one of Asia's largest…
Merkle B2B Announces Integration of gyro and Merkle | DWA to Remodel the Future of B2B Marketing
The move presents a new unified body for clients, merging the specialist media and creative agencies
Merkle, a leading technology-enabled,…
Replicant Names Customer Service Innovators of 2022
Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact…
Contentsquare Partners with THG Ingenuity to Deliver Enhanced CX Capabilities
Global ecommerce platform THG Ingenuity will work in partnership with Contentsquare to develop enhanced digital experiences, drive new incremental…
Simplr Study: Customer Service Increases Loyalty and Repurchase Rates for Restaurants, Even After…
“The State of Digital CX in Quick Service Restaurants in 2022” finds that great customer support increases customer loyalty, even when other elements…
Gorillas appoints Luanne Calvert as CMO
Gorillas starts the new year by strengthening its leadership team with another high-profile addition. As of today, Luanne Calvert will serve as Chief…
More Than Half Of APAC Consumers Feel Like Customer Service Is An Afterthought Zendesk Research
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences but has…
New Zealand Domain Name Commission Selects Dialpad For Contact Centre Operations
Dialpad unified communications platform connects organisations with global customers
Dialpad Inc., the industry leader in AI-powered…
FreshDirect and ciValue Reimagine Retail Data to Strengthen Collaboration with Brand Partners
FreshDirect, the Northeast's leading pure play online fresh food grocer and E-commerce brand, announced it has selected ciValue, the market leading…