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Customer Experience
VelocityEHS Appoints Winnie Ip New Chief Operating Officer
VelocityEHS, the global leader in cloud-based environmental, health, safety (EHS) and environmental, social, and corporate governance (ESG) software,…
Dynamic Yield Report Finds Personalization Maturity Has Advanced
Research, which incorporated real customer data for the first time, has tipped the balances in 2021
Dynamic Yield, the Experience Optimization…
Salsify Launching Integration to New Amazon Selling Partner API
Salsify, the Commerce Experience Management platform that helps brands and retailers win on the digital shelf, announced an integration to the new…
UK Consumer Spending Set to Increase by 25% this Christmas
UK shoppers are set to increase their spending by a quarter (25%) this Christmas, according to new research from Optimizely, a leading provider of…
Mobiquity Technologies, Inc. Announces Closing of $10.3 Million Public Offering
Mobiquity Technologies, Inc., a leading provider of next-generation advertising, announced the closing of its previously announced underwritten public…
Zenarate And Genpact To Lead ‘Develop Top-performing Agents Through Ai Conversation…
Genpact will share how Zenarate's AI Coach is transforming its call center performance
Zenarate, the world's leading conversation simulation…
Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand…
Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to…
DATAMARK Appoints Chris Friel, GISP, As Director of Client Success
Firm also announces new Client Success Team to enhance client experience
DATAMARK, the public safety geographic information systems (GIS) team of …
eGain Knowledge Hub Now Available On Five9 CX Marketplace
Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower
eGain…
DataOceans Moves Corporate Headquarters to Alpharetta, GA
DataOceans, LLC a leading customer experience management (CXM) company announced that the corporate headquarters has moved from Norcross, GA to…