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Customer Experience
Genesys Announces First Half Fiscal Year 2022 Cloud Business Growth
Genesys Grows New Booking and Subscriptions More than 100% Year-over-Year as Companies Adopt Its Experience as a Servicesm Vision
Genesys, a global…
LINK Mobility And Adobe Team Up To Transform Digital Marketing Landscape
LINK Mobility and Adobe have collaborated on mobile messaging for over 15 years, notably with the supply of a messaging connector integrated with…
Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience
Qualtrics, the leader and creator of the Experience Management (XM) category, is launching EX25, a new framework designed to help employers regularly…
CareRev Transforms Customer Experience and C**** Business Communications Efficiency With Dialpad…
Dialpad unified communications drives a 90% improvement in answer rate and enables CareRev to better serve its healthcare professionals and…
Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition
The leader in Contact Center AI announces new omnichannel conversation intelligence offerings that uncover new insights from customer…
REVE Chat Expands its Omni Channel Communication Platform with WhatsApp Business Channel Integration
REVE Chat, the global provider of AI enabled omni channel customer engagement platform, announced the integration with WhatsApp Business channel to…
Cordial Now Available In AWS Marketplace
Cordial Becomes the First Cross-Channel Marketing Platform in the Digital Customer Experience Category in AWS Marketplace
Cordial, a leading…
Accedian and Cisco Collaborate to Elevate Dynamic Service Assurance and Improve Customer Experiences
- Accedian to become an official member of the Cisco DevNet SolutionsPlus Program
Accedian, a leader in performance analytics, cybersecurity threat…
Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management…
Raydiant, the award-winning digital signage and in-location experience provider, announced its partnership with Talkdesk, Inc., the global customer…
NICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With…
Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and…