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Customer Experience
HGS Partners with Genesys
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital customer experiences (CX), and business…
Ottonomy.IO Partners with Pittsburgh International Airport’s xBridge to Innovate Customer…
Pittsburgh International Airport is teaming up with tech start-up Ottonomy.IO and its fully autonomous delivery robot—Ottobot—for a pilot project…
3radical Delivers the Goods for Leading Distributors
3radical, the leader in audience engagement and consented data capture solutions, announced that it has successfully delivered an interactive digital…
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Supporting Aramex’s continuous commitment to innovating its overall customer experience
Sprinklr, the unified customer experience management…
CTG Announces Changes in European Executive Leadership
Rénald Wauthier, Senior Vice President, Leaves Organization;
Bob Daelman Appointed to Lead Business Operations in Europe
CTG a leading provider of…
Tech Maturity Shapes Firms’ Customer Experience Initiatives
ISG Provider Lens report says enterprises are seeking different contact center services to address changes in business and consumer behavior…
Late Deliveries Topped a List of Customer Complaints According to nShift
nShift, the global leader in delivery management, has found that late deliveries are the number one customer complaint retailers are faced with.…
Globant Acquires Asia Pacific’s Leading Digital Commerce Specialist eWave, and Expands its…
Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the acquisition of eWave, an…
Shutterstock Joins Forces with LG AI Research to Advance AI Technology to Revolutionize the Creative…
Building on its promise to enable its users to produce their best work with incredible content and innovative tools, Shutterstock, Inc., announced its…
Eros Now Selects Logituit to Enhance Customer Experience and Engagement
Eros Now, a leading over-the-top (OTT) South Asian entertainment platform owned by Eros Media World Plc ("Eros" or "the Company"), a global…