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Customer Experience
Accedian and Cisco Provide Unparalleled Network Performance Monitoring and Analytics for Zain Kuwait
Accedian and Cisco announced that they are helping Zain Kuwait automate its network with increased network visibility and service assurance to deliver…
SALESmanago Hires C-Level Exec Team to Drive Fourfold Growth Across Europe and to Help eCommerce…
Following a nine-digit Euro investment of Silver Tree and Perwyn, SALESmanago is strengthening its C-Level executive team to help grow the company…
Guidewire Digital Enhances Customer Experiences
Hexaware Technologies is a leading Global IT Consulting and Digital Solutions provider that is empowering businesses worldwide to realize digital…
Amid Labor and Skills Challenges, Australian Businesses Double Down on ActiveCampaign’s Time-Saving…
ActiveCampaign saved Australian businesses nearly 4 million hours in the past 12 months with customer experience automation
ActiveCampaign, the…
Almost Half Of Customer Service Calls Fail Due To Contact Centre Background Noise
Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect the…
IgniteTech ‘Turbo-Charges’ BryterCX and the Journey Intelligence Industry with…
IgniteTech, the company "Where Software Goes to Live," announced the integration of Iris Insights into its BryterCX Journey Intelligence platform,…
Palmetto Commits Industry Leading Investment Announcing 250 More Frontline Workforce Hires to…
Palmetto, a clean energy operating platform leveraging proprietary technology to accelerate the sale and adoption of clean energy, announced plans to…
Rise Interactive Significantly Expands Connex Technology to Include More Marketplaces and Retail…
Rise Interactive, an industry-recognized performance marketing agency specializing in media, analytics, and customer experience, has expanded its…
Upland Expands Leading SMS Marketing Software to the UK Market
Upland Software, is expanding its SMS marketing footprint into the United Kingdom for the first time with its SMS marketing product, Waterfall.…
Ensurem Leverages AI to Provide Exceptional Customer Service, Retention and Best in Class Compliance…
Ensurem, a Florida-based insurance technology and distribution company, announced, that it has launched new proprietary technology to help automate…