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Zinier Named an IDC Innovator for Field Service Management Applications

Zinier’s AI-powered low-code platform brings agility to field service systems and operations

Zinier, the leader in low-code field service automation, announced that it has been named an IDC Innovator in the IDC Innovators: Field Service Management Applications, 2021 (#US45617620, March 2021) report. Zinier was named an IDC Innovator for supporting service organizations with an innovative new technology and groundbreaking approach to existing issues.

“We are confident that our low-code platform and configurable AI capabilities can fundamentally help field service organizations by reducing the time to value and overall cost of ownership in addition to driving operational efficiencies.”

Legacy field service management solutions were not built with the agility to keep up with today’s complex and rapidly evolving field service operations. Zinier’s low-code platform is purpose-built for the evolving nature of field service, while maximizing the power of AI to help teams work smarter and focus on uniquely human tasks.

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“We are excited about the value proposition Zinier is bringing to the market with its low-code configurable offering that can adapt to the varied needs of individual businesses,” says Aly Pinder, program director of IDC’s Service Innovation and Connected Products research. “Zinier cloud-based platform and native artificial intelligence capabilities, purpose-built for field service, provide the flexibility and customizability each field service operation needs to stay competitive.”

The IDC Innovators report highlights Zinier’s flexibility and ability to support various field service use cases. These are critical capabilities as no two service organizations are exactly alike. IDC also mentions Zinier’s workflow-driven architecture that can fully automate the field service work order management process and its properties supporting a range of field service–specific operations.

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“The IDC Innovator’s recognition is a testament of the tremendous traction we’re seeing amongst field service organizations globally and of the clear differentiation we bring to the market,” says Prateek Chakravarty, Zinier’s Chief Executive Officer. “We are confident that our low-code platform and configurable AI capabilities can fundamentally help field service organizations by reducing the time to value and overall cost of ownership in addition to driving operational efficiencies.”

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