Offering extends market-leading communication software with global enterprise cloud contact center platform for a complete voice solution
3CLogic, the premier voice-enabling solution and cloud contact center platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.
“We are excited to extend this new integration to our current and future enterprise customers who are eager to improve collaboration and communication within their organization,” states Denis Seynhaeve, CEO of 3CLogic. “Enterprises have accelerated their adoption of Zoom in the last year due to the rapid shift to remote work. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service.”
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The integration between 3CLogic and Zoom will allow for a number of key use cases and features, including:
- Automatically syncing agent availability between 3CLogic’s Cloud Call Center platform and Zoom to minimize disruptions, streamline communication, and optimize call performance
- Allow agents to easily accept incoming 3CLogic calls from within Zoom to ensure a consistent and seamless experience for your customers
- Ability to transfer or conference in Zoom users to assist Call Center Agents with unique customer service inquiries or active issues
- Leverage the 3CLogic and Zoom integration to complement any CRM or cloud platform, such as ServiceNow, to maximize agent performance and the customer experience
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“As organizations around the world continue to operate remotely and support a distributed workforce, the adoption of cloud-enabled technologies to enhance customer engagements and streamline collaboration between departments will be key to any long-term success,” explains Denis Seynhaeve. “We look forward to continuing to expand our portfolio of features for this integration between 3CLogic and Zoom in order to support our current and future customers as their enterprises evolve.”
The announcement comes as 3CLogic continues to expand its global enterprise presence across industries and divisions including Sales, Customer Service, Employee Services, and IT Help Desks.
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Great post. I am facing a couple of these problems.