8×8 Launches Cloud Communications and Contact Center Solutions in Canada

By AIT News Desk On Mar 10, 2020

8×8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business Opportunities

8×8, Inc., a leading integrated cloud communications platform, announced that 8×8 X Series and 8×8 Contact Center are now generally available in Canada through direct sales and channel partners. Canadian businesses can now fully benefit from 8×8’s integrated voice, video, chat, contact center and enterprise APIs solutions that are built on an open, modern cloud technology platform.

.@8×8 Launches Cloud Communications and Contact Center Solutions in Canada

“As part of 8×8’s global expansion, we are committed to helping Canadian enterprises modernize their communications infrastructure and transform employee experience and customer engagement,” said John DeLozier, Senior Vice President & Global Channel Chief at 8×8, Inc. “Our partners are a critical component for enabling this transformation, and are helping companies move away from legacy, on-premises systems to cloud communications and contact center solutions.”

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8×8 X Series, which is now globally available, meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video, chat, contact center, APIs and advanced analytics. This allows companies to unify a distributed workforce and enable flexible workstyles.

“The demand for cloud communications is rapidly gaining momentum in Canada as organizations look to move away from legacy on-premises based technology,” said Danny Rink, CEO at iTel, a national provider of business services, including voice, connectivity, networking, and cloud in British Columbia, Canada. “Adding 8×8 X Series and 8×8 Contact Center to our portfolio will enhance the value proposition we can deliver to companies as they migrate to the cloud.”

8×8 Contact Center is a complete standalone solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledgebase, all delivered on one unified, secure, and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations make it easy for agents to access and view customer data. 8×8 Contact Center also offers companies the freedom to use either their own PBX or 8×8’s best-in-class Unified Communications as a Service (UCaaS) offering as part of 8×8 X Series.

“As a Trusted Advisor, companies turn to Dialogue Connect for guidance on how to enhance their employee and customer experience efforts,” said William Evans, President at Dialogue Connect in Montreal, Canada. “We are thrilled to work with 8×8 as their unique channel model combined with industry-leading cloud communications and contact center solutions will allow us to accelerate business as we help Canadian companies improve productivity and engagement as they adopt modern cloud technologies.”