Amdocs Announces CES20, the Disruptive Cloud-Native Version of Its Market-Leading CX Suite

CES20 Accelerates Service Providers’ Journey to the Cloud and Powers Move From Legacy Systems to a Leading Microservices-Based Suite; CES20 Capabilities Already Adopted at Leading Providers Around the World

Amdocs, a leading provider of software and services to communications and media companies, announced the release of Amdocs CES20, a fully cloud-native, microservices-based version of its market-leading customer experience suite.

Designed to run on any combination of major public and private clouds, CES20 offers service providers a safe and rapid path to the cloud. It also enables them to move from legacy systems to a leading microservices-based suite and support the velocity the business needs to drive new revenues, new services and new experiences. Leading service providers around the world, such as Bell Canada, KT, Sprint and Vodafone Germany are already adopting CES20’s open and modular capabilities.

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“We’ve leveraged more than 35 years of industry expertise, combined with leading cloud technologies, to reinvent the consumer experience, deliver improved agility and accelerate time to market,” said Anthony Goonetilleke, group president of Media, Network and Technology at Amdocs. “Upholding our mission to provide carrier-grade, mission-critical platforms that meet the needs of leading service providers, we believe that CES20 elevates the role of a pre-integrated suite, while offering the benefits of an open, modular and API-first platform.”

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Amdocs CES20 includes DigitalONE for multichannel commerce and care, CatalogONE for flexible, marketing-driven service packaging and RevenueONE for real-time monetization. It also includes end-to-end service lifecycle management capabilities covering service design, service orchestration and inventory management from the Amdocs Service & Network Automation solution.

Aligning with TM Forum’s open API framework, CES20 offers a continuous integration/continuous delivery (CI/CD) environment built on a foundation of our cloud-agnostic Microservices360 (MS360) infrastructure platform. This helps service providers drive operational change and bring the business the needed agility and IT velocity to deliver results.

Amdocs will showcase CES20 and additional innovation from the amdocsONE products and services portfolio later this month at the company’s booth at Mobile World Congress Barcelona (Hall 3, Stand 3G10).

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