Autosoft Wins Three 2020 Stevie Awards for Excellence in Customer Service
Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL
Autosoft was presented with three Stevie Awards in customer service, customer satisfaction, and contact center categories at the 14th annual Stevie Awards for Sales & Customer Service.
Autosoft was awarded a Silver Stevie Award for “Best Use of Technology in Customer Service – Computer Industries,” another Silver Stevie Award for “Best Customer Satisfaction Strategy,” and a Bronze Stevie Award for “Contact Center of the Year (Up to 100 Seats) – Technology Industries” for systematically updating its systems that support customer experience. Its award-winning initiatives included migrating to a cloud-based call center for complete disaster recovery, transitioning to Salesforce CRM and chat to manage customer interactions more efficiently, and automating customer processes that eliminated time-consuming manual data entry for every software installation. In total, these changes led to a more reliable, more robust system that allowed Autosoft to handle customer issues more quickly. This included significantly bolstering disaster recovery measures, scaling up infrastructure, and adding reliable performance analytics, including a 3-point increase in Customer Satisfaction Rating (CSAT), a 90 percent customer effort score rating, a 5 percent reduction in calls, and a 26 percent increase in chats.
Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.
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One Stevie Award judge commented: “Ring the bell. Autosoft’s 67 percent YOY revenue gain gets my pulse jumping. Great job. Autosoft analyzed what was broken and found ways to help its customers. The fact that Autosoft convinced dealers its improvements were valuable is a victory. Solid work.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented to honorees during a gala banquet on Friday, Feb. 28 at Caesars Palace in Las Vegas, Nevada. More than 600 executives from the U.S.A. and several other nations attended.
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“We are honored to stand out among a stacked field of nominees, including IBM, Dell Technologies, DHL Express, and many other prestigious businesses,” said Bryce Veon, president and CEO of Autosoft. “Providing outstanding customer service is one our prime directives at Autosoft, as evidenced by this recognition — an achievement we’ve earned now four years running. I am so proud of everyone on our team that made it possible.”
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
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