Renault Trucks UK & Ireland Picks Librestream to Improve Productivity
French automobile company Renault Trucks is using Librestream’s Remote Expert Augmented Reality Solution to improve remote workforce productivity across all its dealerships. It is using Onsight software and RealWear HMT-1 solution power expedited technical and warranty services for transport dealers. Librestream, a leading provider of augmented worker enterprise solutions is pleased to announce that its Onsight remote expert software has been integrated into Renault Trucks’ Optiview offering.
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Renault Trucks, a top manufacturer of light and heavy goods vehicles and transport solutions, has rolled out its Optiview across its 71-strong network of UK & Ireland dealers. In addition to Librestream’s industry-leading software, the Optiview service also integrates RealWear® HMT-1® headsets, together combining to create a solution that enables Renault Trucks to provide a hands-free remote support service for their dealerships.
At the time of this announcement, Andrew Walker, Technical and Warranty Manager at Renault Trucks, said, “Prior to Optiview, approximately 10-15% of warranty-based service calls required one of our specialized field engineers to travel to the dealership. With this new service, we expect a 5-fold reduction of in-person visits, resulting in significant time savings for all parties – owners, dealerships, and Renault Trucks. Other benefits from this approach to customer support will be a reduction in greenhouse emissions with fewer miles traveled, which meets the Renault Trucks vision of improvements for the global environment.”
Currently, the standing costs are at $450/day on average, which means the downtime impact adds up quickly for owners.
Using Onsight remote expert software, dealership technicians can immediately collaborate with Renault Trucks engineers via their computer or mobile devices. Together, the teams can talk, see live video, and draw onscreen to expedite asset inspections, equipment diagnostics, and warranty claims.
Using Optiview, dealership technicians can extend collaboration to include colleagues in other dealership locations for cross-training and troubleshooting. In the future, dealerships are also considering opportunities to work directly with owners who experience breakdowns on the road. The global expansion of Optiview across other Renault Trucks geographies is a natural next step and regional trials are already underway.
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Mike Murphy, VP International Operations at Librestream, stated, “Renault Trucks has sent a strong message of investment and innovation to their dealerships and customers in the UK & Ireland. With Optiview, they have invested in higher levels of service that will differentiate them in the market. Being selected as the enabling technology for this solution is an honor and we look forward to working with Renault Trucks as they expand their deployment across other geographic regions.”
Jon Arnold, Vice President of EMEA at RealWear said, “We’re thrilled that Renault Trucks selected RealWear’s HMT-1 hands-free collaboration headsets with Librestream to be deployed across UK and Ireland. This is an inspiring example of how our reality-first, voice-enabled device can be seamlessly integrated into operations to improve productivity while empowering the first line worker to achieve even more.”
In addition to accelerated service and productivity gains, this new approach provides additional benefits such as improved on-the-job training, faster warranty claims and worker safety with significantly fewer miles traveled.
Walker and Murphy will share an in-depth project case study at RealWear’s Remote Connect Europe virtual event on October 7. Click here to register for the event.
Librestream is the pioneer of augmented remote expert technology, a core capability within the Onsight augmented reality platform.
Currently, Renault Trucks supplies transport professionals with a range of vehicles (from 2.8 to 120 t) and services appropriate for distribution, construction, and long-distance transport.
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Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, coaches and buses, construction equipment and power solutions for marine and industrial applications. The Group also provides comprehensive financing and servicing solutions.