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Capacity Doubles Headcount to Drive Further Growth and Innovation

AI support automation platform increases tech team by 60% to support the development of new platform features and expansions

Capacity, a new kind of helpdesk, powered by artificial intelligence, announces the hiring of an additional 14 team members in the engineering and AI department, a nearly 60% increase, to support the next phase of company growth. The hiring surge follows the company’s $11 million in Series C funding round, another indicator of the company’s rapid growth, having tripled revenue in 2020.

“Our engineering and AI team brings our visions to life by building robust features that fuel the modern workforce,” said David Karandish, CEO of Capacity. “By adding additional developers and engineers to the team, we’re focused on innovative solutions that improve customer productivity and reshape the future of work with AI and automation.”

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Capacity empowers customers and employees alike to find the information they’re searching for and kick off workflows independently, through an AI-powered helpdesk using NLP. The company’s growing customer base spans several verticals, particularly financial services, HR, healthcare and education and includes brands such as Amerisave, ALAW, EXL, West Community Credit Union, Maryville University and more. Customers chose Capacity for its innovative solutions in AI, machine learning, cloud drive, helpdesk, chatbots and workflows.

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Capacity mines an organization’s knowledge base to deliver information through a chatbot interface. More than 84% of all inquiries are answered without human involvement. If Capacity doesn’t know an answer, the question is then seamlessly escalated to the appropriate internal team member via a ticket or live chat, and the response gets added to the knowledge base. Capacity automates support, improves team productivity, and enhances the customer experience, leading to increased customer satisfaction and retention.

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“Building a productive workplace requires staying relevant and ahead of the curve on tech innovation and offerings,” said Tal Barak-Manela, Director of Engineering at Capacity. “We’ve placed a tremendous amount of emphasis and resources into the growth of our software and we’re anticipating a talented team to work alongside us for a record year ahead.”

Capacity is still seeking qualified and talented experts in engineering to join the team. The positions are fully remote and open to qualified professionals across the US. The company culture encourages innovation, independent problem solving, and collaboration.

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