Qualtrics Launches Candidate Experience to Help Organizations More Effectively Recruit Top Talent

Qualtrics help companies understand what candidates are thinking and feeling throughout the hiring process and take action based on that data

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, announced a new solution that helps organizations create a better candidate experience for potential employees. With Qualtrics Candidate Experience, organizations can improve the way they attract, recruit, and hire by acting on feedback directly from the candidate at multiple touch points throughout the process.

A positive employee experience starts even before a person’s first day on the job—it begins during the hiring process. The experience becomes even more important when considering a majority of the workforce is now working remotely. Recent studies show that 49% of job seekers say they’ve turned down an offer because of a bad experience during the recruitment process. In contrast, candidates who’ve had a positive experience are 38% more likely to accept job offers and more than twice as likely to become customers.

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Helping HR Leaders Close Candidate Experience Gaps in the Hiring Process

Qualtrics’ Candidate Experience makes it easy for organizations to understand the experience prospective employees are having with their company—from sourcing and recruitment, to interviews, offers, and onboarding—and enables them to make changes in real time to improve the experience and ultimately attract the best candidates. Candidate Experience automatically asks for feedback throughout the hiring process, enabling HR leaders to truly understand sentiment and take immediate action to enhance the experience for all candidates regardless of hiring outcome.

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Teams can combine experience data from Qualtrics—what candidates are telling them about the recruiting and hiring process—with operational data from their applicant tracking systems—such as acceptance rates, dropout rates, or time to hire—to continually enhance their talent pipeline, recruitment efficiency, hiring quality and retention. A positive experience also ensures candidates remain advocates for their brand, regardless of whether or not they are hired.

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