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Ultimate Software Earns Brandon Hall Group Excellence in Technology Gold Award for UltiPro Launch

Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced that the company earned a 2019 Brandon Hall Group Excellence in Technology Gold Award in the category of Best Advance in Client Acquisition and Retention Technology for UltiPro Launch.

“Ultimate is proud to have earned an Excellence in Technology Gold Award for UltiPro Launch. We view each and every one of our customers as ‘Partners for Life,’ and our entire team at Ultimate is committed to providing a level of service that goes beyond product support”

With an intuitive blend of product and service, UltiPro Launch offers a collaborative rollout experience to help new Ultimate customers go live on UltiPro with ease and efficiency. UltiPro Launch also includes a personalized project dashboard with detailed insights in one, central location, as well as a guided setup led by Ultimate’s experts, to provide organizations of all sizes with a smooth transition onto UltiPro. Dedicated project managers also oversee each launch, so customers receive personalized, proactive assistance throughout the launch process.

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“Ultimate is proud to have earned an Excellence in Technology Gold Award for UltiPro Launch. We view each and every one of our customers as ‘Partners for Life,’ and our entire team at Ultimate is committed to providing a level of service that goes beyond product support,” said Joanne Degnan, chief services officer at Ultimate. “UltiPro Launch is just the first step in a comprehensive partnership, but it is crucial to ensuring our customers are up and running on UltiPro effectively. We’re here every step of the way, so our customers can meet their unique business needs with UltiPro and put their people first every day.”

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In addition to UltiPro Launch for a successful solution rollout, Ultimate’s Services team uses a Collaborative Account Support Team (CAST) model for a more tailored and consistent customer service experience. Customers also have access to dedicated account managers and 24/7 support with a Rapid Response hotline, as well as unlimited training and ongoing learning opportunities at no additional cost. Ultimate’s equal focus on product and service, and a continued investment in both, has helped the company consistently achieve a 96% customer retention rate year after year.

Entries for the 2019 Brandon Hall Group Excellence in Technology Awards were evaluated by a panel of veteran, independent industry experts. Working alongside Brandon Hall Group senior analysts and executives, judges considered entries based upon the products’ breakthrough innovations, qualities that make the solutions unique and different from the competition, problems that the technology can help address and/or solve, and the benefits customers can expect to experience as a result of using the products and services provided.

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