Accenture and Adobe Unlock Content Supply Chain Value to Help Enterprise Brands Cut Costs, Increase Efficiencies and Drive Growth

Accenture and Adobe are collaborating to help enterprise marketers unlock the value of their content supply chains. The companies have worked together to develop new services based on Adobe’s integrated Content Supply Chain technologies to help marketers more effectively create and deliver content that provides personalized customer experiences at scale.

Launched at Adobe Summit 2023, the new collaboration combines Accenture’s experience in process improvement, change management and marketing with Adobe’s comprehensive set of creative and experience applications and integrations to assess the content landscape and identify areas for optimization. By embracing a data-driven approach to uncover new efficiencies and ways of working, marketing organizations can lower costs while enhancing creativity and driving financial growth.

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With rapidly evolving customer preferences and an exploding number of channels, markets and formats, marketers are increasingly challenged to efficiently produce personalized, dynamic and optimized content that brings their brands to life. According to Accenture research, 95% of global leaders believe their customers are changing faster than their businesses. Together, Accenture and Adobe can help marketers transform their approach to content to be more agile and remain relevant to customers.

“With the growing velocity of content production comes the need to identify the right content, format and channel for each asset to deliver engaging customer experiences that drive real business impact,” said Jim LaLonde, managing director and lead of the Accenture Adobe Business Group. “Leveraging Adobe technology and Accenture capabilities, our new services can bring together the people, tools and workstreams needed for clients to effectively plan, create, manage and deliver content across industries and around the globe.”

Justin Merickel, vice president, Business Development and Partners, Adobe, said, “Content fuels the digital economy and together Adobe and Accenture are equipping brands to build high-performing content supply chains that deliver the quantity and variety of effective, personalized content customers now expect. With a majority of brands expecting content demand to increase by at least five times over the next two years, Adobe and Accenture will help marketers transform the content supply chain to drive measurable business outcomes.”

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To continue to evolve its own content strategy, Accenture is using the content supply chain services and technologies as part of a broader marketing transformation. The capability is providing new insights to align content to relevant campaigns and deliver them through the right channels, based on audience preferences.

“Content is key to our marketing strategy and our brand experience. Working with Adobe, we continue to increase our ability to efficiently and effectively produce the right content, for the right audiences, across the right channels,” said Jill Kramer, chief marketing and communications officer at Accenture. “What I love is that it also delivers a great experience for our creatives. Inspiring creatives with information and assets translates to better content reaching our clients. It’s a win-win.”

Adobe is also collaborating with Accenture to transform its own marketing operations. Accenture is helping Adobe’s B2B marketing organization scale the delivery of personalized marketing campaigns through the use of Adobe Real-Time CDP. By unifying data across multiple sources into actionable profiles for use across Adobe Experience Cloud applications, Adobe expects to amplify its impact and reduce operational complexity in delivering high value experiences to customers.

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