CallTower Expands Microsoft Teams Phone Capabilities with Operator Connect Configuration for Dynamics 365

Streamlining Telephony Integration with Seamless Microsoft Operator Connect Configuration for Enhanced Business Efficiency.

CallTower, a global leader in delivering cloud-based communication and collaboration solutions, is proud to announce its ability to configure CallTower Operator Connect numbers within Microsoft Dynamics 365 for seamless integration and enhanced efficiency.  This new capability empowers businesses to seamlessly integrate their telephony systems with Dynamics 365, enhancing customer engagement and operational efficiency.

This integration allows organizations to route inbound PSTN calls from CallTower Operator Connect numbers directly into Dynamics 365 workstreams. By leveraging CallTower’s robust MSFT Operator Connect solution, businesses can streamline their communication infrastructure, reduce complexity, and improve the customer experience within the Dynamics 365 environment.

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“CallTower is thrilled to be among the first to offer this capability,” said William Rubio, Chief Revenue Officer at CallTower. “This isn’t just about connecting phone numbers; it’s about empowering businesses to create a unified communication strategy that drives efficiency and enhances customer interactions. We’re proud to lead the way in simplifying telephony for our customers.”

Key Benefits of the Integration

• Professional Configuration: Assign and sync CallTower Operator Connect numbers with Dynamics 365 workstreams.
• Enhanced Efficiency: Eliminate the need for separate telephony systems, reducing operational overhead.
• Improved Customer Experience: Enable agents to manage calls directly within Dynamics 365, ensuring faster response times and better service.

The process includes setting up a Teams resource account, assigning a CallTower Operator Connect number, and seamlessly syncing it with Dynamics 365. Once configured, businesses can efficiently route calls directly to agents through Dynamics 365’s voice channel, ensuring a streamlined and effective call-handling experience.

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