City of Dothan, Alabama Selects ESC Partners and Oracle to Spearhead City-Wide Digital Transformation

• Migration of operational software to cloud-based services expected to elevate public access to government services and technologically propel the city

ESC Partners (ESC) announced an agreement with the City of Dothan, Alabama to implement a unified suite of Oracle Cloud applications to address foundational city services functions ranging from Utilities, Public Works, and Administrative Back Office support and more. Dothan, sometimes known as the “Peanut Capital of the World”, is situated at the Southeast corner of the state near the Georgia/Florida borders and has been seeking a cloud-based solution to address transition to a digital city model for some time.

Execution of the project will serve to address Dothan’s objective of bringing its citizens closer to the City by offering a frictionless customer experience that spans all of the City’s services. Dothan’s leadership foresees elevated utilities customer services, reduced response time to outages and the ability to take advantage of improved field services functionality to gain efficiencies in performance. Engagement of businesses, builders and developers for more effective communication and productivity is also forecasted. In addition, the management and visibility of multiple functions will be dramatically improved by the consolidation of the systems onto one platform. The project that will accomplish a transition from NaviLine Central Square to Oracle Cloud Applications, is set to kick off in July 2021.

“After an exhaustive search for a solution and discussions with multiple vendors, it was pretty apparent who was the leader in the industry,” says Jack Mason, IT Director for The City of Dothan. “The combination of Oracle’s strong utilities solution, well-referenced community support modules and ESC’s ability to provide consolidated implementation services provides us with confidence in such a large undertaking. ESC’s positive client references were notable and their approach to Change Management and the characteristics and process of their proprietary implementation methodology were impressive.”

“Our motto – One Team. One Goal. – has resulted in 100% client satisfaction in our decade plus experience,” says ESC CEO, RJ Kumar. “We intend to provide nothing less to the City of Dothan and we at ESC are proud and excited to be a part of such a landmark project. We look forward to working in tandem with city staff to deliver the value City of Dothan anticipates.”

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ESC Partners, a member of the Oracle Partner network,will collaborate with City of Dothan staff and work hand-in-hand with Oracle on the project over the next 30 months on the $12M project. The project is expected to deliver a wealth of streamlined digital services including simplified digital permits processing and improved employee self-service. Oracle produ
cts include:

• Oracle Fusion Cloud Enterprise Resource Planning
  Oracle Utilities Customer Cloud Service
  Oracle Utilities Work and Asset Cloud Service
  Oracle Field Service
  Oracle Public Sector Compliance and Regulation

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