8×8, Inc. a leading integrated cloud communications platform provider, announced that Custom Glass Solutions (CGS) has chosen 8×8 XCaaS to provide its staff with secure and reliable cloud communications capabilities for enhanced employee and customer engagement.
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A major provider of large-format, laminated glass systems in North America, CGS needed a solution that would solve the security and reliability issues they had experienced with their previous on-premises provider. They also required an integrated cloud communications and contact center solution that allowed employees to work productively whether remote or across its warehouses, call centers, and offices. Working closely with technology partner PERRY proTECH, CGS chose 8×8 XCaaS, which includes fully integrated, cloud native contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities, to replace its existing system with an integrated, single-vendor solution.
“Following a major security flaw with our previous provider, it became apparent that we needed to start looking for a cloud communications provider,” said Matt Cox, IT Manager at Custom Glass Solutions. “8×8 had all of the features that we needed in a secure, reliable integrated solution that met all of our teams’ employee and customer experience needs. 8×8 was the only vendor that offered everything we were looking for from a single provider, creating a truly collaborative environment for our team.”
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CGS also deployed the 8×8 Voice for Microsoft Teams direct routing solution to deliver to its staff seamless enterprise-grade global telephony and customer engagement capabilities from the familiar Teams interface. Coupled with 8×8’s functionality, CGS can now offer its customers proactive communications throughout the entire buying process.
“8×8 has provided us with the reliable connectivity that our customers appreciate and rely on in the midst of the supply chain challenges so many businesses have been experiencing,” continued Cox. “By being able to proactively communicate updates – whether via email, chat, or video – our customers feel confident knowing that CGS is focused on providing them with the best service possible.”
“The ability to securely and reliably communicate, collaborate, and engage, not only amongst employees but with partners and customers as well, is what sets leading organizations apart from the competition,” said Ken Berryman, Chief Sales Officer at 8×8, Inc. “Custom Glass Solutions is using 8×8 XCaaS to openly and regularly engage customers, build strong relationships, and deliver exceptional employee and customer experiences.”
8×8 XCaaS is built on the resilient, secure, and compliant 8×8 eXperience Communications Platform™, which offers the highest levels of reliability and the industry’s only financially backed, platform-wide 99.999 percent SLA across an integrated cloud UCaaS and CCaaS solution.
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