ECS Announces Strategic Partnership with ISM, a ServiceNow Elite Partner

Companies will leverage the ServiceNow platform to provide connected operations and IT management and operations solutions to help companies succeed in the post-COVID digital landscape

ECS, a leading provider of advanced technology, science, and engineering solutions announced a partnership with Integrated Solutions Management (ISM), a business transformation accelerator that works with large organizations to drive successful Internet of Things (IoT) and IT strategies. ISM is a ServiceNow Elite Sales, Service, and Technology Partner, as well as the first Connected Operations North America Service Partner.

ECS is an award-winning IT solutions provider with over 20 years’ experience helping large enterprise organizations pursue IT modernization and digital transformation strategies. The company currently manages IT engineering and IoT security aboard the naval ship USNS Mercy, which was recently deployed to provide civilian care amid the COVID-19 pandemic in Los Angeles. ECS has also designed, deployed, and continues to manage major digital transformation strategies for government agencies, global hospitality companies, and other large enterprises with distributed operations. Recent and current engagements include service desk transformation, maintenance and technical support development, and human capital management for large federal customers.

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ISM brings industry-leading expertise with IoT technology and IT service and operations management. Over the past seven years, ISM has deployed many of the most noteworthy ServiceNow deployments across the public and private sectors, including defense, healthcare, national laboratories, transportation, finance, manufacturing and managed service providers. In 2019, they launched a ServiceNow pilot program with transportation company TAPCO, using IoT data to manage and improve systems operations, field services, customer support, and asset management.

Together, ECS and ISM will help large organizations leverage the ServiceNow platform and IoT capabilities to achieve new efficiencies, manage critical infrastructure and devices, and optimize operations in the post-COVID digital landscape. Additional bundled solutions focus on asset management, IT operations (continuity of infrastructure provisioning), and security operations designed to meet enterprise needs for remote workforce capabilities and cloud-based operations.

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“IoT represents a new frontier for government and industry alike,” said Martin Burke, president of ISM. “With ECS’ experience, scale, and program-level expertise, this partnership will allow us to bring ISM’s IoT and ServiceNow offerings to new customers across the government and commercial sectors.”

“We are thrilled to partner with ISM,” said George Wilson, president of ECS. “From human capital and asset management to cloud development and SecOps, this partnership will empower companies to succeed with powerful IoT and ServiceNow tools.”

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