AI-driven observability leader enables managed service provider to accelerate alignment of clients’ IT and digital business models for unparalleled customer experience
Moogsoft, the AI-driven observability leader, announced that Optimiz, a premier IT operations optimization partner for enterprises in the digital era, has deployed the Moogsoft Observability Cloud to help clients quickly align their IT operations and digital business goals, and deliver epic customer experiences.
Today’s digital business relies on making sense of rapidly growing and changing volumes of data about their digital connections with customers. Optimiz is using Moogsoft’s cloud-native observability platform within its innovation lab to deliver its clients contextualized business-level visualizations of real-time alert and event data, and its effect on customer experiences. The company will also integrate Moogsoft into its managed services portfolio serving North American clients ranging from innovative small businesses to the Fortune 1000.
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“The global pandemic has revealed just how critical a high-quality digital experience is to customer loyalty, and has sent businesses of all sizes scrambling for ways to find meaning about that experience amongst zettabytes of constantly growing and changing data,” said Optimiz Chief Strategy Officer Tom McIlwham. “Moogsoft helps us intelligently correlate these disparate data points about our clients’ digital services, help them reduce service interruptions and better use data to guide business leaders towards smart innovation for the digital era. Moogsoft was so easy to deploy and integrate, we got it up and running in no time.”
“2020 has accelerated the need for companies of all sizes to embrace a fully digital future and quickly adapt to rapidly changing business and customer requirements,” said Moogsoft Founder and CEO Phil Tee. “Moogsoft’s intelligent monitoring and observability platform helps experts like Optimiz harness the power of Observability 2.0, using AI to start turning metrics and events into intelligent incidents in the time it takes to make a cappuccino.”
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From Data to Dashboards: Intelligent Monitoring as a Differentiator
As an extensible cloud platform, Moogsoft enables Optimiz to quickly integrate its existing portfolio of monitoring and reporting tools —from AppDynamics to Grafana— into a comprehensive SRE and DevOps tool to turn data about events, metrics, logs and traces into c-level dashboards which show how their essential resources are actively building and improving customer experiences.
Moogsoft Delivers Instant Scale for Managed Services
The Moogsoft Observability Cloud’s self-service architecture helps MSPs quickly bolster their service portfolios with intelligent noise-reduction, alert correlation, and native observability capabilities, including metrics collection and anomaly detection. In the time it takes to make a cappuccino, Moogsoft can be provisioned to operate across cloud workloads, microservices- and Kubernetes-based infrastructure and a vast array of standard tools. This means an SRE deploying Moogsoft can begin maximizing ops efficiency in minutes while those using old-fashioned monitoring tools are only starting to connect their first events.
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