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RADCOM to provide its Automated Assurance Solution, RADCOM ACE, to Rakuten Mobile

RADCOM Ltd, announced it has entered into a multi-year agreement with Rakuten Mobile, Inc. to provide service assurance for its recently launched Non-Stand Alone (NSA) 5G service and upcoming Stand Alone (SA) 5G service launch, expected in 2021.

As one of the industry’s first Stand Alone 5G assurance contracts, RADCOM is excited to provide Rakuten Mobile with critical service assurance for delivering new initiatives in the telecommunications industry and providing customers with next-generation mobile experiences. RADCOM will deploy its cloud-native, containerized assurance solution – RADCOM ACE – and its smart, patented, load-balancing technology to provide Rakuten Mobile with end-to-end 4G and 5G service assurance. While the Rakuten Mobile network is being migrated from its current Virtual Network Functions (VNFs) to a Containerized Network Functions (CNFs) based architecture for 5G Stand Alone, RADCOM’s solution is built to ensure Rakuten delivers a superior customer experience to its subscribers.

“RADCOM’s automated assurance solution is an important component of the Rakuten Communications Platform, as it allows us to monitor service and subscriber, fulfill analytics on our network performance end-to-end from RAN to Core and IMS, all in a cloud-native virtual environment,” said Tareq Amin, chief technology officer of Rakuten Mobile, Inc. “Deploying RADCOM ACE on our network helps us identify service issues in real-time and troubleshoot them, tasks which are essential for smoothly migrating our customers to the new 5G network and onboarding new customers while maintaining the highest quality of service.”

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“We are thrilled to be working with Rakuten Mobile on their rollout of 5G,” said Eyal Harari, chief executive officer of RADCOM. “Following a successful partnership during Rakuten Mobile’s full-scale commercial launch of the world’s first fully virtualized mobile network, we are excited to also support their  5G launch. Our innovative 5G solution – RADCOM ACE – is an automated, cloud-native assurance solution that will seamlessly integrate into Rakuten Mobile’s 5G cloud, ensuring their commitment to unparalleled focus on quality is delivered to customers. We believe this is an important acknowledgment of RADCOM’s leadership in 5G assurance, increases our visibility into 2021, and is the result of our focused investment in R&D and 5G product innovation.”

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RADCOM ACE will be fully integrated into the Rakuten Communications Platform (RCP) to efficiently monitor services end-to-end and help Rakuten Mobile manage their 5G services automatically. Automated life cycle assurance for 5G is critical as Rakuten Mobile uses their network technology to meet the ever-evolving needs of customers – and with transformational innovation, pass on significant savings back to their customers. So, RADCOM ACE will utilize new advanced 5G functions like the Network Repository Function (NRF) for auto-service discovery to automatically update itself with the network functions deployed and continually ensure service quality.

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RADCOM ACE will monitor Rakuten Mobile’s 5G network in real-time to deliver insights into the customer experience, the overall service quality and provide advanced tools for engineers to troubleshoot and optimize network performance. These advanced tools enable anomaly detection and data cluster for that automatically detecting issues so engineers can focus on quickly resolving any network degradations.

RADCOM’s cloud-based network intelligence provides engineers with a comprehensive solution identifying issues in the service from the radio network through access to the core, resolving service degradations, and rolling out new network architectures. RADCOM’s solution collects and analyzes real-time data from Rakuten Mobile’s Open Virtual RAN to ensure end-to-end monitoring of their 5G network and provide assurance capabilities for more advanced future 5G services that legacy assurance approaches to RAN analysis lack.

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