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TCN To Showcase Next-Generation Call Center Platform At Customer Contact Week 2021

At the convention and expo, hosted by the International Quality and Productivity Center (IQPC), TCN will host booth presentations and live demonstrations of their call center technology.

Customer Contact Week, hosted by IQPC, is an online community for finding Customer Service and Call Center/Contact Center information. Their annual event hosts executives within call and contact centers and customer service to discuss ideas, share best practices and interact with a vibrant network of Call Center and customer management professionals. This year’s theme is “The Future of the Contact Center: A Forecast.


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In light of world events over the past year and a half, contact centers have had to undergo a decade’s worth of change to keep up with rapidly changing consumer demand. This event will explore new opportunities to utilize innovative technologies and create best practices to remain ahead of the curve.

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During the expo, TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, will demo the next generation of its flagship platform, TCN Operator, which was released earlier this year. Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use, automated agent tools and advanced apps that all work together to boost agent productivity and improve customer experience.

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In addition to providing an overview and demonstrations of TCN Operator, TCN will also cover data management and compliance and discuss and display the benefits of agents using omnichannel tools.

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