UJET CCaaS Cloud Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service

By AIT News Desk On Jan 7, 2021

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using Enterprise Customer Data

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle Partner Network (OPN), announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners accelerate the transition to the cloud and drive superior business performance outcomes.

At the time of this announcement, Vasili Triant, Chief Operating Officer, UJET said –

“Customer experience has become the cornerstone of enterprise digital transformation strategies. But the single greatest barrier to delivering modern, intelligent experiences across marketing, sales, and support is achieving a holistic, unified view of your customer data.”

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Vasili added, “Our platform was purpose-built to solve this problem, in concert with the existing enterprise system of record. UJET’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of our ultra-modern cloud contact center solution. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”

With UJET’s next-generation capabilities connected through the Oracle Cloud CX Service, businesses can modernize customer and user experiences through:

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Unified CCaaS and CRM data that blends historical records with real-time insights and contextual awareness. With a unified data set, agents can deliver more natural, personalized interactions and experiences.
Embeddable in-app and mobile support that leverages smartphone biometrics, user authentication, and real-time multimedia sharing that creates a more cohesive customer journey. With access to rich visual and contextual information, agents can better facilitate more intelligent and personalized interactions with customers.
Significantly reduced handle times and post-call work for agents through real-time data exchanges that enable automatic CRM record updates.
Eliminating the redundant storage of customer PII, call records, and more, while maintaining an enterprise-grade security posture that can help solve for complex compliance regulations and data residency issues.

What is OPN?

The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide their products or services built on or integration with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy, and manage Oracle Cloud Services; and License & Hardware for partners that build, service, or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service.

Oracle Cloud Marketplace is a one-stop-shop for Oracle customers seeking trusted business applications offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is an enterprise cloud that delivers massive, non-variable performance and next-generation security across a comprehensive portfolio of services including SaaS, application development, application hosting, and business analytics. Customers get access to leading compute, storage, data management, security, integration, HPC, artificial intelligence (AI), and Blockchain services to augment and modernize their critical workloads. Oracle Cloud runs Oracle Autonomous Database, the industry’s first and only self-driving database.

Currently, UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.