Vonage Selected by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced a new collaboration with KDDI Web Communications, Inc that will bring the Vonage Communications Platform to customers in Japan, targeting this autumn.

The fully-programmable Vonage Communications Platform (VCP) enables businesses to transform how they communicate and operate – providing the flexibility required to create meaningful engagements. VCP allows for the integration of video, voice, chat, messaging, AI and verification into existing products, workflows and systems, while Vonage’s conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction.

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To date, KDDI Web Communications has provided support for a wide range of cloud communications solutions to customers for many use cases, including the rapid development of large-scale contact centres, deploying two-factor verification by SMS, and development of online sales tools using video calls during the pandemic.

KDDI Web Communications plans to start trial service provision of Vonage’s communications solutions this summer, with the aim of growing its clients’ businesses by moving KDDI Web Communications business to Vonage to provide new and broader forms of communications, leveraging Vonage’s extensive experience and expertise as a pioneer in Japan’s CPaaS market.

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“We’re excited to partner with KDDI Web Communications to enable more businesses in Japan to take advantage of Vonage’s customer engagement platform,” said Tetsuro Nishimura, Country Manager, Japan, at Vonage. “This partnership not only offers us a great opportunity to innovate and grow together in Japan, but also to enable more businesses to differentiate themselves and create meaningful connections, conversations and engagements with customers.”

Founded in 2001 in the United States, Vonage serves more than 120,000 business customers, has a global community of more than one million registered developers and a highly scaled platform. Vonage’s solutions have facilitated transformative projects for multiple startups and established companies across Asia including Carousell, PT. Telekomunikasi, Kakao, Doctor Anywhere, Manulife, PUBG Corporation, Insung Information, Spacely and more.

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