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Essential Utilities Partners with Infosys to Drive Digital Transformation

Focus on transforming digital experience, propel operational efficiencies and an agile operating model

Infosys, the global leader in next-generation digital services and consulting, announced that it has been selected by Essential Utilities, one of the largest publicly traded water, wastewater and natural gas providers in the U.S., as a strategic partner to drive its digital transformation. Infosys, along with SAP will implement SAP S/4HANA and the SAP Customer Relationship Management and Billing for Utilities package in an agile operating model to enable nimble and real-time decision making while transforming digital user experience and operations for Essential Utilities

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Infosys and SAP Services and Support will implement SAP S/4HANA, future-ready enterprise resource planning (ERP) system to co-design, bring innovation and provide early visibility into future product releases. It will help Essential Utilities unify data across multiple siloed sources. The industry-standard billing module will allow for newer billing mechanisms providing flexibility and insights on consumption patterns. As a digital transformation partner, Infosys will help Essential Utilities redefine user experience, enhance knowledge and operations assets, and reduce costs while delivering service excellence.

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Ruth DeLost-Wylie, SVP, Business Transformation, Essential Utilities, said, “I am excited to be working with Infosys and SAP on the implementation of SAP S/4HANA and SAP Customer Relationship Management and Billing for Utilities. Essential Utilities serves five million people across 10 states under the Aqua and Peoples brands. We are working hard to provide excellent customer service and look forward to another successful implementation.”

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Ashiss Kumar Dash, SVP and Segment Head – Services, Utilities, Resources, Energy, Infosys, said, “This is an important phase for the utilities industry, as organizations work towards redefining customer experience. We are excited to partner with Essential Utilities in their digital transformation journey. With a comprehensive understanding of Essential Utilities business requirements and challenges, we hope to leverage our technological prowess and domain expertise to enable this transformation. The partnership also strengthens our relationship with SAP and highlights the potential this collaboration offers to the utilities industry in achieving their strategic business goals.”

Brian Boshart, General Manager of Regulated Industries Services, SAP, said, “This effort is building a foundation of credibility within SAP and in the broader Utilities market. This is a paragon of partnership in the ecosystem that leverages the core strengths of SAP Services and Support and our partner network. Essential Utilities has ambitious goals that it has set out to accomplish over the next several years based on a shared transformation vision enabled by the SAP platform.”

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