Accenture and AWS Expand Generative AI Capabilities to Speed Up Adoption and Value

Accenture announced an extension of their strategic collaboration with Amazon Web Services (AWS) to help clients leverage the value of large language models (LLMs) and generative AI for faster business transformation, utilizing the most comprehensive and broadly adopted cloud.

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“We’re excited to bring over 20 years of experience with AI technologies to our expanded relationship with Accenture to help organizations of all sizes realize the benefits of generative AI”

With a 15-year relationship, and as part of its existing strategic collaboration, Accenture and AWS—through the Accenture AWS Business Group—will make a series of strategic investments to develop new industry-specific and cross-industry solutions, pre-built models and trainings to help clients move rapidly from experimentation to scaled, responsible deployment of generative AI technologies within their organizations. These strategic investments will help clients accelerate innovation and value, efficiency, resilience, and improve interactions with customers and employees, transforming work across industries. Built around AWS’s advanced machine learning (ML) and AI technologies, these investments will span across arenas, including financial services, life sciences, customer support, supply chain, cybersecurity, and more.

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“With the rise of generative AI, more and more organizations are looking to accelerate their use of all forms of AI across their enterprises,” said Julie Sweet, chair and CEO, Accenture. “Our expanded relationship with AWS will bring our clients across industries new, rigorously developed business cases, more powerful safeguards for using AI responsibly and enhanced expertise that will help them create the most value with these innovative technologies.”

“We’re excited to bring over 20 years of experience with AI technologies to our expanded relationship with Accenture to help organizations of all sizes realize the benefits of generative AI,” said Adam Selipsky, CEO of Amazon Web Services, Inc. “By providing customers with great choice, flexibility, and security when building and scaling with generative AI on AWS, they can quickly and responsibly deploy applications tailored to their industry-specific use cases. AWS and Accenture will empower customers with new, advanced AI technologies to help them to address their most pressing organizational challenges, drive business transformation, and accelerate innovation.”

Accenture will also work with AWS to develop new industry and cross-industry solutions, including:

• New AI-driven capabilities across financial services – spanning the sector from banking to capital markets to insurance, and extending the AI capabilities of the Accenture Cognitive Insurance Platform – which today leverages AWS technologies including Amazon Textract, Amazon Comprehend, and Amazon SageMaker – to further improve typically labor-intensive tasks for the industry, such as collecting, classifying and extracting data from multiple sources. This will help accelerate claims processing, enhance customer experience, and reduce the risk of fraud.
• Multiple applications across the life sciences value chain – to transform work for areas such as lab transformation, speeding up research and discovery, to document generation for regulatory filings. Accenture will use generative AI technologies to help scientists work in a paperless environment without disrupting their scientific processes. The ability to generate regulatory documents in required formats will help save countless hours, accelerate drug approvals, and improve patient outcomes.
• Connected customer and employee experiences – to create differentiated customer experiences at scale through AI-powered conversations, predictive insights and omni-channel journeys. Accenture will expand client contact center capabilities, leveraging generative AI. These solutions will take advantage of AWS’s services such as Amazon Connect, Amazon Lex, Amazon Kendra and others. This will drive improved customer service experiences, including enhanced agent assistance and call summarization. Accenture and AWS will also focus on additional pre-assembled accelerators, such as employee assistance, for internal users to embrace generative AI in a more secure manner.
• A responsible AI blueprint – to help clients navigate and accelerate responsible AI strategy, decisions, practices, and journeys. Accenture and AWS have already developed impactful AI policies to govern the development of AI models using advanced AWS technologies, but this new blueprint will make it easier and faster to navigate and develop AI that minimizes unintended bias, improves transparency, and provides end-to-end governance. Accenture will also work with AWS to provide training for AI-focused managers to adopt responsible AI principles.
• Supply chain intelligence – to provide a pre-integrated solution for clients to gain better visibility to their end-to-end supply chain operations, gain actionable data driven insights and execute recommendations for key functions including planning, inventory management, sourcing, procurement, replenishment, logistics and reverse logistics. Within the supply chain function, Accenture is extending its SynOps platform with AWS Supply Chain and generative AI capabilities. This platform has existing integrations with the Amazon Supply Chain, Amazon Business, and key supply chain enterprise and industry ecosystem partners.

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