Unifies customer data from disparate platforms; drives personal experiences across every channel
Acquia announced that it has signed a definitive agreement to acquire AgilOne, the leading customer data platform (CDP) for enterprises, to further deliver on its vision of providing open digital experiences. AgilOne brings valuable new capabilities to Acquia’s Open Digital Experience Platform, which harnesses the power of customer data and artificial intelligence (AI) to understand, acquire, and engage with customers. Providing a single view of the customer, AgilOne helps marketers see immediate value through personal experiences across every channel.
“Marketers are demanding more flexibility and control over the tools they use for the customer experience. Unfortunately, many of these legacy tools are costly, lack real-time interactions and modern APIs, and lock data into silos where it’s inaccessible to other applications,” said Dries Buytaert, Acquia’s co-founder, CTO, and chairman. “Built on open source technology, AgilOne and Acquia together will bring in data from any third-party system via open APIs, making it much easier for marketers to gain this single view of the customer and deliver better, more relevant customer experiences and analytics across every channel.”
A recent study from Acquia showed that nearly three-quarters of marketers feel that technology has made it harder to deliver personalized experiences. The bedrock of this challenge is data.
The AgilOne CDP brings customer data from online and offline technology platforms together into a single system of record, so enterprise-scale brands can build better customer relationships and increase customer lifetime value. Using machine learning to unify, cleanse and enrich customers’ data, marketers can build more effective segments and optimize the timing and targeting of campaigns across a variety of customer touchpoints (including email, SMS, website, mobile, and more). Analytics and reporting capabilities ensure that marketers can quickly measure the effectiveness of their campaigns.
“Marketing teams and data professionals are under tremendous pressure to improve customer experiences through the use of data, but often fall short in delivering on that promise because data is dispersed across so many different technologies,” said Omer Artun, Ph.D., founder and CEO of AgilOne. “We’re excited to join forces with Acquia to help marketers tackle the very big challenge of wrangling their data, and applying advanced machine learning and analytics to deliver world-class digital experiences no matter how the customer engages with a brand.”
Acquia is committed to delivering a set of capabilities designed to address the needs of marketers not just Drupal developers. Powerful built-in identity resolution unifies data into a single profile that serves as a single source of truth for analysis and personalization campaigns across all points of engagement, while cleansing data and eliminating duplicate or inaccurate records. Teams can bring their own machine learning models, choose from AgilOne’ pre-built models to automate segmentation efforts, or configure business-specific customization into their pre-built models, which are then accessible across the entire platform. This creates business goal-based categories for customer segments.
“TUMI turned to AgilOne and AI to personalize our outbound marketing, across multiple channels like email, push notifications, and one-to-one chat,” said Charlie Cole, chief global e-commerce officer at Samsonite. “This personalization strategy has had a lasting impact on our brand’s customer experience, which previously focused on volume over quality. With AgilOne, we were able to send 40 million fewer emails in a year and make more money from our customers, increasing year-over-year e-commerce revenue six times over. I’m excited that AgilOne is now part of the Acquia family and look forward to the continued growth of the AgilOne CDP as part of Acquia’s ecosystem.”
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