Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports
Adobe announced that it was the only company recognized as a Leader by Gartner in both the July 2019 “Gartner Magic Quadrant for Web Content Management” research report
“Companies continue to deliver standout customer experiences leveraging Adobe Experience Manager and Adobe Target to lead in Customer Experience Management (CXM),” said Aseem Chandra, senior vice president, Strategic Marketing, Adobe Experience Cloud. “With both solutions working in concert, brands can keep up with customers’ constantly growing demands by delivering personalization at scale, while significantly increasing conversions, customer satisfaction and long-term loyalty.”
Gartner defines web content management (WCM) as “the process of creating, managing and delivering content over one or more digital channels through the use of specific management solutions based on a core repository.” Personalization engines are defined by Gartner as “software that applies context about individual users to select, tailor and deliver messaging such as content, offers and other interactions through digital channels in support of three use cases: marketing, digital commerce and customer experience (CX).”
Adobe’s WCM offering, Adobe Experience Manager Sites, and Adobe’s personalization engine, Adobe Target, both part of Adobe Marketing Cloud in Adobe Experience Cloud, empower marketers and IT professionals to anticipate and rapidly deliver personalized experiences at massive scale. Unlike other marketing solutions lacking deep contextual data and requiring manual management, Adobe helps companies of all sizes deliver fully connected experiences across any screen, wherever people are from web, mobile and IoT devices, to point of sale and physical signage.
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With Adobe Sensei, the company’s AI and machine learning technology, brands can automatically deliver targeted content on an individual level. Experience Manager is integrated with Adobe Creative Cloud to make it easy to quickly activate creative assets across all customer touch points. Enterprise and mid-sized brands using Experience Manager and Adobe Target include AAA Northeast, American Red Cross, Anheuser-Busch, Citrix, Dun & Bradstreet, East Tennessee State University, Foot Locker, Holland America, Home Depot, National Bank of Canada, Orvis and more.