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Aragon Research Recommends Bright Pattern Contact Center Software

Bright Pattern’s advanced omnichannel contact center platform and CX technology is recommended by Aragon Research for buyers looking for flexibility and to streamline their CX.

Bright Pattern, a leading provider of AI-powered cloud contact center software, was recently reviewed by Aragon Research. Aragon Research is an independent research and advisory company founded in 2011 by former Gartner analysts, and they provide business and IT executives with actionable insights to navigate the technology market as well as navigate technology’s evolving impact on CX. Aragon Research recommends Bright Pattern for buyers looking for a highly streamlined and scalable solution.

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Aragon Research recommends Bright Pattern for its:

  • Fully omnichannel platform with support for measuring call quality from a macro and micro level.
  • Fast and simplified setup experience.
  • Unified agent desktop client that makes gathering insights smooth and easy-to-learn
  • Cloud-agnostic platform that can be hosted on a wide range of cloud solutions, like AWS and Microsoft Azure for data hosting.
  • Real-time call quality management that allows for the re-route of calls flagged for quality in the moment.
  • AI-assisted tools to promote quality assurance
  • Ease-of-use for a comprehensive omnichannel platform
  • Industry-leading time-to-set up for its platform, making the cost of transitioning lower than the industry average.
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“Bright Pattern continues to be one of the most innovative, yet easiest-to-use solutions on the market,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern makes it easy for businesses to gain access to powerful CX tools while maintaining flexibility and ease-of-use through its flexible cloud-agnostic platform, innovations in the use of the Unified Agent Desktop, and streamlining of the quality assurance for businesses.”

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-first architecture; and the ability to modify without the time and cost of professional services. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

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[To share your insights with us, please write to sghosh@martechseries.com] 

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