Bidgely and NISC Deliver AI-Powered Energy Insights to 17 Utility Cooperative Members Across the Midwest

East Central Oklahoma Electric Cooperative achieves 82% read-through rate of Bidgely bill data

Integration of Bidgely’s UtilityAI™ solution into National Information Solutions Cooperative’s (NISC) software platform continues to provide utilities with an unparalleled 360-degree view of the electric grid. Within the first year of collaboration, which began November 2022, the partnership has grown to serve 17 utility cooperatives with a combined 765,000 meters. Together, Bidgely and NISC have introduced the power of artificial intelligence (AI)-driven data analytics to energy providers across the spectrum – from large utilities in heavily populated regions to small energy providers in rural communities – each experiencing high degrees of success.

“The utility industry has seen a shift in recent years where consumers want more data and more interaction with their providers,” said David Bonnett, vice president of product management at NISC. “The combination of Bidgely’s UtilityAI with NISC’s SmartHub solution gives the membership the ability to share better and more powerful insights, helping to build the connection customers want with their providers.”

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East Central Oklahoma Boosts Customer Engagement

At East Central Oklahoma Electric Cooperative, 82 percent of members are reading the disaggregated usage on their bill, an increase of 20 percent from their standard bill emails.

“Our membership told us ‘you have the meter information, do something with it,’” said Tamara Hawkins, director of office services at East Central Oklahoma Electric Cooperative. “The Bidgely addition to SmartHub allowed us to do that and showcased that we listen and respond to our membership. Our members now have insight into how their home uses power and East Central Oklahoma is more proactive with our mid-month bill projection emails.”

Middle Tennessee Electric Drives Energy-Saving Education

Utilizing both the Bidgely platform and NISC’s SmartHub for its myMTE app, Middle Tennessee Electric (MTE) provides members with detailed information about their bills, electricity usage and custom energy-saving tips. The integration also helps MTE’s member support specialists work through high bill calls and allows for more in-depth analysis during Home Energy Checkups.

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MTE also launched a new interactive traveling trailer, EnergyHub, designed to educate members in their territory about energy efficiency and help them save money. MTE leverages the integration between Bidgely and NISC’s SmartHub to show members how the available data can help them with energy consumption.

“By incorporating Bidgely into various MTE programs and technologies, we can provide members with data and visual components that make it easy for them to understand their energy usage and help them make adjustments to fit their lifestyles,“ said Robert White, MTE’s vice president of community relations and member services. “We’re also providing our team members with the tools they need to succeed as they work each day to fulfill MTE’s mission and purpose to provide outstanding member service and make life better for our members.”

AI Technology for Energy Intelligence

The partnership between Bidgely and NISC has created a particularly positive experience for community-owned utilities, who now have access to the same technological innovations as bordering investor-owned utilities.

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Bidgely’s UtilityAI solution, which analyzes smart meter data to itemize household energy usage down to the appliance level, equips NISC’s utility members with personalized consumption insights for each customer. Through a series of personalized touchpoints utilities better educate consumers about the impact of their actual energy usage to build stronger, more positive relationships with their customers.

“NISC is providing a valuable service to energy providers throughout the country. We are proud to be delivering actionable energy intelligence that enhances the relationship between NISC’s cooperative members and the communities they serve,” said Gautam Aggarwal, chief revenue officer at Bidgely.

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