Coveo Enterprise Customers See Impressive Results from Generative Answering – Now Generally Available
Coveo, a leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at scale with semantic search, AI recommendations, and GenAI answering, announced that Coveo Relevance Generative Answering™ will be generally available starting December 15th, after several months of Beta testing with several enterprises. The company continues to add to its roster of customers signing order forms for Coveo’s enterprise-ready Relevance Generative Answering™, with large enterprises like SAP Concur.
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Earlier this year, Coveo launched the Relevance Generative Answering Design Partner Program working with customers, including Informatica, Synopsys, VMware, Xero, and Zoom Communications. The early results are significant, driving additional business value for our early adopters:
- Xero has seen the average customer search time decrease approximately 40% and search sessions requiring additional CX support decreased by more than 20% with the use of relevance-augmented generative answers in Xero Central.
- Coveo has found that across its own customer self-service experience, its self-service success rate improved by 43% for visits using GenAI.
- A large tech customer found that generated answers allowed end-users to save nearly 10 minutes searching for an answer.
- Coveo analysis found that self-service success improvements from Coveo Relevance Generative Answering could lead to a reduction of up to 25% in the overall cost-to-serve for a typical large technology company.
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“We are in a new era, where technology is not only about meeting expectations; it’s setting the stage for the future of digital interaction,” said Laurent Simoneau, President, CTO and Founder at Coveo. “We’ve been working with forward-thinking global enterprises on their AI strategy for more than a decade. It’s exciting to be a part of the quantum leap generative answering has created and to witness the exponential business value our customers are already achieving with our platform. As more enterprises roll out generative answering across commerce, service, workplace, and website applications, we’re looking forward to driving business value and impacting the bottom-line for our customers.”
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Meet Coveo Relevance Generative Answering
Deployed in as little as 90 minutes on top of the Coveo AI Search Platform, Coveo Relevance Generative Answering effortlessly generates answers to complex user queries within digital experiences by leveraging Large Language Models (LLMs) on top of the leading unified indexing and relevance functionality of Coveo’s platform. An enterprise-ready solution, Coveo Relevance Generative Answering is content-agnostic, scalable, secure, traceable, and can provide accurate and relevant answering, and composite abstracts from multiple internal and external sources of content – meaning it is not limited to the content or knowledge base within existing systems. Coveo Relevance Generative Answering is an addition to the suite of Coveo AI models and can be injected to improve any touchpoint across the customer or employee digital journey. Relevance Generative Answering can be used across multiple interfaces from standalone search pages, in-product experiences, self-service portals and communities, service management consoles and more.
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