Enterprise Connect Adds Keynotes by Google Conversational AI and Zoom Platform Leaders

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces executives from Google and Zoom will deliver keynote presentations. Enterprise Connect 2023 takes place March 27-30, 2023 at the Gaylord Palms in Orlando, FL and digitally. Register to attend here.

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For more than 30 years, Enterprise Connect has brought corporate IT decision makers together with industry vendors, analysts, consultants, and channel partners to focus on the issues central to enterprise communications. Over three days of a sponsor expo and four days of the conference program, Enterprise Connect showcases the latest systems, software, services and applications, and helps attendees understand the fast-developing trends in enterprise communications and customer experience technologies.

Eric Krapf, General Manager, Enterprise Connect said, “Enterprise communications professionals face daunting challenges as we head into 2023, from economic uncertainty to ongoing workplace transition to the constant need to provide end users and customers with the technology tools they need. At our event in March we will cover the most pressing requirements that enterprise decision-makers face, while also showcasing the future so IT professionals will be ready for technology and organizational challenges over the next few years.”

Behshad Behzadi, PhD, Vice President of Engineering, Conversational AI, Google Cloud will present a keynote address on March 29. Behzadi is a distinguished computer scientist with expertise in algorithms, web search ranking, natural language understanding, speech recognition and machine learning. He leads Google Cloud Conversational AI, focusing on applying Google’s latest advancements in AI to reimagine and automate customer services and operations for large enterprises. Behzadi has played a key role in Google’s AI-first strategy as co-founder of the Google Assistant, Google Lens, Google Smart Display and the Next Gen Assistant, a breakthrough in mobile assistant technology with on-device Machine Learning for a lightning fast experience.

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Joseph Chong, Head of Platform & Industry Marketing, Zoom will also present a keynote address on March 29. Chong oversees Zoom’s product portfolio, including communications and collaboration, customer experience, sales automation, and marketing events products. He brings more than 25 years’ experience to Zoom, where he leads a team focused on driving product value and adoption for customers across enterprise and consumer segments. Prior to Zoom, Chong was Vice President of Product Marketing at Salesforce for Service Cloud. Before Salesforce, he led marketing for Mobile App Promotion for Twitter leading up to and beyond Twitter’s successful public offering in 2013, and served as a product manager at PayPal and GM at several startups, focusing on payments, customer experience, performance advertising, and data science.

These executives join previously-announced keynoters Nicole Herskowitz, Vice President, Microsoft Teams & Platform Marketing and Javed Khan, Senior Vice President/General Manager, Collaboration, Cisco. Additional keynotes will be announced in the coming weeks.

The Enterprise Connect Conference Program offers more than 50 sessions spanning nine tracks that encompass critical industry topics including:

• Contact Center & Customer Experience
• Video Collaboration & A/V
• Collaboration Platforms
• CPaaS & APIs
• Unified Communications & UCaaS
• Workplace Strategies
• Management & Networks
• Security & Compliance
• Communications & Collaboration 2026, offering a strategic vision of technology transformation over the next three years

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