Goosehead Insurance Chooses Vonage to Power Contact Centers Across the U.S.

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Goosehead Insurance a rapidly growing, independent personal insurance agency, to provide contact center capabilities to its more than 2,000 insurance agents across the U.S. With Vonage Contact Center for Salesforce, Goosehead is arming its agents with the ability to create meaningful engagement with clients and prospects, from anywhere and across any communication channel – voice, video, SMS, social messaging and chat.

Key to Goosehead’s decision to implement Vonage Contact Center (VCC) is its integration with Salesforce, which Goosehead utilizes to manage its client and partner base. With this partnership, Goosehead agents will now be able to easily integrate their client data in Salesforce with VCC to deliver a more personalized client experience. As Goosehead continues to scale, Vonage also provides a solution that is agile enough to grow and evolve with the company’s rapidly changing needs.

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“Like Vonage, Goosehead is hyper-focused on the needs of its clients. With Vonage Contact Center for Salesforce, Goosehead agents have what they need to engage with their clients on their preferred channel and create a customized and personalized experience at different touchpoints,” said Reggie Scales, SVP of Global Sales Applications at Vonage. “A dynamic organization like Goosehead is the perfect fit for the flexibility and scalability that the Vonage Contact Center solution provides. Vonage is very excited to be a part of Goosehead’s ongoing success moving forward.”

In addition to its integration with Salesforce, Vonage Contact Center features include Conversation Analyzer, a speech analytics solution that correlates CRM data with conversation and contact center data, offering Goosehead agents key client data and insights, along with quality management, best practices, compliance, coaching, and more – helping them to boost the client experience and deliver personalized connections across their clients’ communication channel of choice. VCC’s Workforce Management capabilities also help analyze contact center and Salesforce data to create forecasts and create trackage schedules specific to Goosehead’s service level goals.

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“With Vonage Contact Center’s deep-rooted integration with Salesforce – which is mission critical for us – and innovative features like Conversation Analyzer and Workforce Management, we enhance the way we connect with our clients,” said Michael Moxley, Chief Service Officer at Goosehead Insurance. “At Goosehead, we are committed to putting the power of information in the hands of our clients. With Vonage, we are putting that same power into the hands of our agents and team members – giving them the information and tools they need to create the kind of deep engagements and connections that create loyal, happy clients.”

Vonage’s opportunity to serve Goosehead Insurance was facilitated through Vonage partner and strategic technology service advisor, Liquid Networx. “Goosehead was looking for a partner that could deliver key technology integrations and elevate the exceptional experience that Goosehead clients, agents and team members expect,” said Robert Short, VP of Strategic Services at Liquid Networx. “After a thorough analysis, the Vonage team and its Vonage Contact Center Solution was the winner.”

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