Healthcare Digital Engagement Status Update: mPulse Acquires HealthTrio and Decision Point

mPulse, a leader in conversational AI and digital engagement solutions for the healthcare industry,announced the acquisition of HealthTrio and Decision Point Healthcare Solutions, marking a significant milestone in the company’s growth and commitment to enhancing the healthcare consumer experience.

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“By integrating the capabilities of mPulse, HealthTrio and Decision Point, we are now positioned to provide organizations with the ability to understand the needs of their population, design effective outcome improvement programs, and to efficiently operate those programs via advanced omni-channel communications.”

The strategic acquisition of HealthTrio, a leading provider of comprehensive health management and member engagement solutions, and Decision Point, an innovative analytics and member experience optimization company, positions mPulse as a full-service member engagement, analytics, and activation platform for healthcare organizations. The acquisitions reinforce mPulse’s commitment to revolutionizing patient and member engagement while improving health outcomes.

“This combination aligns with our vision to make it easier for healthcare organizations to engage and align with their members, brokers, and providers,” said Bob Farrell, CEO of mPulse. “By integrating the capabilities of mPulse, HealthTrio and Decision Point, we are now positioned to provide organizations with the ability to understand the needs of their population, design effective outcome improvement programs, and to efficiently operate those programs via advanced omni-channel communications.”

“We are excited to join forces with mPulse and Decision Point to combine our strengths to create a more connected and engaging healthcare ecosystem,” said Dominic Wallen, CEO of HealthTrio. “We believe the digital health solutions that we provide to empower consumers, providers and health plans will get exponentially better through this combination of industry-leading technologies. It also creates new opportunities for our customers, partners and employees.”

This synergy will offer healthcare organizations a holistic approach to omni-channel engagement as well as member experience and quality improvement. Farrell added, “the combined company will have meaningful scale to further invest in enhancing the products and solutions we provide to our combined base of ambitious customers.”

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“The combination of Decision Point with mPulse and HealthTrio will unlock quality and cost opportunities for our clients and partners,” said Saeed Aminzadeh, CEO of Decision Point. “Our AI-powered analytics platform in combination with the rich consumer data held across HealthTrio and mPulse’s digital solutions will accelerate the development and delivery of innovative programs that healthcare organizations can offer to their populations.”

The transactions were supported by PSG, mPulse’s current majority investor, along with investments from other existing shareholders and current management from all three companies. “The acquisitions of HealthTrio and Decision Point advance mPulse’s leadership in digital health and enabling health consumerism, which are major areas of focus for payers and providers,” said Marco Ferrari, Managing Director at PSG. Reid McCann, Principal at PSG added, “We look forward to helping mPulse accelerate their mission to drive a more meaningful member experience and improve health outcomes. The expansion of the mPulse platform further positions the company for growth across a variety of healthcare and life sciences customers.”

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