The collaboration enhances onboarding and performance of clients’ support teams
Lean Solutions Group (LSG), a rapidly growing nearshore and offshore services provider, announced it is partnering with Symtrain, an employee microtraining technology company. Leveraging artificial intelligence (AI), Symtrain’s proprietary microtraining solution – Symtrain AI – will help Leans Solutions Group’s clients to quickly onboard new employees by automating the role play process and practicing real-world scenarios that provide immediate feedback.
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“We work hard to give our customers a competitive edge. Partnering with Symtrain means the customer services, sales, and support employees we help our clients staff will be trained in record time, accessing in-depth simulations that ensure complete proficiency,” said Robert Cadena, CEO and co-founder of Lean Solutions Group. “These employees are the faces of their companies and the main point of human contact with their customers. Excellent service is the key to loyalty, retention, business growth, and profits.”
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Simulating real-word conversations between employees and customers, Symtrain AI allows employees to practice customer interactions, from the simplest to the most challenging situations. While the technology simulates the conversations, AI is listening to the trainee’s conversation and provides immediate feedback on performance, keywords, terminology, emotional sentiment, and system navigation. Managers can review team members’ performance additional feedback for areas of improvement.
“With Symtrain AI, Lean Solutions Group’s clients gain a completely immersive training experience, an efficient and robust training program, and enhanced customer interactions,” said Dan McCann, CEO and chief learning officer of Symtrain. “Employees will improve their skills, productivity, and confidence.”
Nearshore and offshore customer service support is a key offering of Lean Solutions Group. The company continues to expand its workforce and offerings to meet client demand, including its recent opening of its seventh satellite office in Manila, Philippines, to provide 24/7 support. Lean Solutions Group is projected to grow its workforce of 8,000 employees to more than 10,000 by the end of the year.
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