Netrio Launches Next Release of NetrioNow to Reinvent Managed Services and Redefine the Customer Experience Industry-wide

Unified platform delivers human-led, AI-powered managed services, transforming the role of the MSP and putting customers in control

Netrio announced the launch of the next release of NetrioNow, a proprietary, a next-generation, AI-powered service delivery platform developed specifically for the managed service provider (MSP) market. NetrioNow represents a fundamental reinvention of the managed services model, evolving what has long been broken in the market and setting a new standard for the customer experience in the mid-market enterprise by leveraging AI throughout the platform.

Traditional MSPs have struggled to keep up with the mid-market’s rapidly growing IT demands, relying on reactive, slow, and inconsistent models that leave customers frustrated. This release of NetrioNow changes the game by combining human collaboration with AI and automation – delivering speed, transparency, and outcomes that matter to customers.

“NetrioNow is a game-changer. The Agio team invested tremendous effort and expertise in developing and refining the AgioNow platform, and the customer response and adoption has reflected the power of this innovation – so much so that the platform played a key factor in Netrio’s decision to acquire Agio earlier this year,” said Gina Murphy, President & Chief Transformation Officer of Netrio. “The next generation of this platform – NetrioNow – has a robust feature set that delivers greater value to both our company and our customers. Our vision and plan are to invest in further expansion and enhancements, elevating the customer experience and creating opportunities for the broader MSP and MSSP community to do the same.”

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Human-Led, AI-Powered Managed Services

NetrioNow empowers customers to simplify IT operations, strengthen cybersecurity, and make faster, smarter decisions. By using the platform, customers can achieve:

• Enhanced Efficiency – NetrioNow automates routine IT and security tasks such as patching, monitoring, and incident response, dramatically reducing manual effort and human error. This allows IT teams to resolve issues in minutes instead of hours, freeing resources to focus on higher-value, strategic initiatives that drive business growth.
• Full Transparency – Customers gain complete visibility into their IT environment through live dashboards, comprehensive risk registers, and detailed audit trails. With 24×7 access to historical, current, and forward-looking service activity, organizations always know the state of their infrastructure, compliance posture, and performance – eliminating blind spots and uncertainty.
• Proactive Cybersecurity – NetrioNow continuously monitors environments for vulnerabilities, compliance gaps, and emerging threats. By combining automated remediation with predictive AI models, the platform not only fixes issues as they appear but also prevents attacks before they can escalate – giving businesses confidence that their data and systems remain secure.
• Customer Empowerment – Beyond traditional managed services, NetrioNow puts customers in control with a unified, self-service portal. Users can easily open and track tickets, block threats, access cybersecurity updates, and draw from a dynamic knowledge base. This means faster problem-solving, greater independence, and the ability to act immediately instead of waiting on a provider’s response.
• Data-driven Insights – With centralized reporting and AI-powered enrichment, NetrioNow transforms raw data into actionable intelligence. Executives and IT leaders can see clear visualizations of system health, compliance status, and risk exposure, as well as generate management- and board-ready reports. This ensures technology decisions are informed by facts, not guesswork – leading to better business outcomes.

NetrioNow is the first platform to combine AI, automation and governance to optimize IT service delivery and simplify daily operations. Its differentiating capabilities include:

• Unified Portal – One place for dashboards, risk management, reporting, support, and communications.
• Automation Engine – Proprietary automation framework for fast and frictionless resolution of routine issues and requests.
• NetrioAI Suite – A set of advanced AI-driven tools, including:
• An Enrichment Engine for case categorization, sentiment analysis, and impact assessment.
• Communication analysis to measure and improve clarity, tone, and empathy.
• An Insights Engine that turns complex data into executive-ready intelligence.
• Foundations Framework – Continuous IT governance vertically integrated with change management, risk logging and auto-heal capabilities.
• Risk & Compliance Modules – Live risk registry to view all of an organization’s risks in one single screen.
• Knowledge & Collaboration Tools – Dynamic resources, updates, and templates that scale learning and response.
• Customizable Dashboards & Reporting – Personalized views of system health, risk, compliance, and performance.

A Market Shift in Managed Services
NetrioNow empowers customers first – and in doing so, it redefines what it means to partner with an MSP. Beyond Netrio’s own customers, the company is also preparing to offer NetrioNow in the future as a white-label solution, giving other service providers the opportunity to elevate their customer experience and join in reinventing the market.

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