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Ontrak Health and Eleos Announce AI Integration Partnership to Support Care for Ontrak Members

  • Partnership designed to support Ontrak’s work providing evidence-based care to vulnerable members of the behavioral health population

  • Eleos’ solution will be integrated with Ontrak’s industry-leading intervention platform

  • Eleos integration equips Ontrak’s behavioral health providers with greater insights into treatment sessions and reduces administrative burden

Ontrak Health a leading AI-powered and telehealth-enabled healthcare company and Eleos Health, the leader in CareOps Automation for behavioral health, announced a partnership to integrate their artificial intelligence (AI) platforms to support member care and reduce administrative tasks. Ontrak’s proprietary AI-supported Advanced Engagement System identifies, engages, and provides treatment for the most vulnerable members of the behavioral health population to achieve improved and sustained clinical outcomes.

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“Our aim is to enable patient-facing teams to focus on treatment by reducing documentation time and provide actionable insights to continually improve care.”

Eleos groundbreaking voice-to-insights AI technology will be integrated into the work of Ontrak’s evidence-based care model and its growing nationwide care teams, including mental health providers. Eleos, which is operable in both in-person and virtual care settings, works by autonomously digitizing behavioral health sessions to produce clinical insights and generate post-session documentation including progress notes. Eleos provides data on key session themes, member concerns, and potential care gaps. Areas of insight created by Eleos include how interventions, like Cognitive Behavioral Therapy (CBT) for example, are used, whether the provider is using evidence-based practices and key session themes. Additionally, Eleos reduces the time it takes clinicians to complete documentation by up to 40 percent by automatically generating the baseline for required clinical notes and enabling treatment teams to put more focus on member care.

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“We are pleased to be working with Ontrak Health, a long-time leader in behavioral health, to support its efforts to provide personalized effective care to its members,” said Alon Joffe, CEO and Co-Founder, Eleos Health. “Our aim is to enable patient-facing teams to focus on treatment by reducing documentation time and provide actionable insights to continually improve care.”

“We are partnering with best-in-class technology providers to enhance programs for our members and reduce the care and treatment teams’ administrative burdens. Integrating Eleos’ CareOps Automation solution provides greater visibility into treatment effectiveness and is key to our program measurement and personalized clinical model,” said Arik Hill, Ontrak’s Chief Information Officer. “Eleos is purpose-built for use in behavioral health and by integrating this innovative solution into Ontrak’s evidence-based clinical model we are gaining a clear line of sight into patient needs, progress and outcomes.”

Launched in early 2020, Eleos Health is a breakthrough clinical application for voice AI, operating ambiently in the background of behavioral health clinician-patient conversations. Eleos is currently used by thousands of clinicians across more than 20 national care providers and health plans.

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