Optimize Claims Processing with expert.ai’s New Guidewire Marketplace App

Guidewire and expert.ai, a provider of artificial intelligence (AI) solutions in language understanding,announced that expert.ai’s new Ready for Guidewire validated accelerator for ClaimCenter is now available in the Guidewire Marketplace.

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“Claims management requires processing and analysis of large amounts of information, and by leveraging the power of AI insurers can deliver decisions faster, which helps improve the customer experience.”

AI already enables insurers to automate aspects of claims management, including fraud detection. According to McKinsey & Company, AI is also on course to automate routine claims processing and decision-making, enabling adjusters to focus on more complex and contested claims. Expert.ai’s app for Guidewire ClaimCenter applies human-like language understanding to analyze claims data, forms, and related documents – including reports, appraisals, medical records, invoices, and loss findings. The app reads, evaluates, and understands documents, and turns language into actionable data.

By combining machine learning (ML) and knowledge-based AI, expert.ai’s hybrid natural language technology quickly derives context and meaning from data and augments every step of the claim validation process, reducing insurance document review times and expediting decision-making.

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Within ClaimCenter, expert.ai enables insurers to:

• Turn language into data and extract relevant data points;
• Identify and reduce claims leakage by removing subjectivity; and
• Accelerate decision making and claims resolution.

Expert.ai provides intelligent automation across workers’ compensation, general liability, property and other insurance lines of business.

“Operational efficiency is a strategic imperative for insurers,” said Colin Matthews, Chief Revenue Officer, expert.ai. “At every step of the claims validation process, expert.ai enhances workflows while ensuring high-quality language understanding with advanced data analytics. This streamlines the process, improves accuracy and efficiency to offer a better customer experience.”

“We welcome expert.ai as our latest Guidewire PartnerConnect Solution partner and congratulate the company on the release of its AI-based accelerator,” said Zachary Gustafson, General Manager, Claims & InsuranceNow, Guidewire. “Claims management requires processing and analysis of large amounts of information, and by leveraging the power of AI insurers can deliver decisions faster, which helps improve the customer experience.”

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