Annual conference explores what it means to become “Fluent” in leveraging agentic AI for better customer experiences
PolyAI, a leader in enterprise conversational AI, announced VOX 2025, the latest installment of its flagship annual conference dedicated to the future of customer experience. Taking place on October 23, VOX 2025 will bring together executives, technologists, and innovators from across industries to explore the transformational impact of agentic AI.
This year’s theme, Fluent, highlights how enterprises are embracing AI to speak the language of their customers in helpful, natural-feeling conversations.
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Attendees of VOX 2025 can expect:
- 10+ dynamic keynotes and panels, with global brands sharing firsthand results and lessons from deploying agentic AI.
- A first look at PolyAI’s newest innovations, including multimodal capabilities and an open platform for its industry-leading Agent Studio.
- Interactive breakout sessions to network and share best practices.
VOX 2025 will feature an exciting lineup of CX and AI innovators, with additional speakers to be announced in the coming weeks. Confirmed speakers for the October 23 event include:
- Nadir Kiem, Vice President Customer Care & Revenue Optimization at Seminole Hard Rock Hotel & Casinos
- Brian Jeppesen, Director, Contact Centers at Fertitta Entertainment
- Nikola Mrkšić, co-founder and CEO of PolyAI
“Differentiated customer experiences begin with fluency: the ability to truly speak the language of your customers,” said Mrkšić. “At VOX 2025, we’ll share how the world’s top enterprises are achieving that fluency with agentic AI today, from designing natural-feeling conversations all the way through to building lifetime customer loyalty.”
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