Potential Role of AI and Machine Learning in Employee Experience Management

A decade ago, no one could have envisioned (even remotely), how AI was going to change the dynamics of the tech world. In layman’s language, the singularly most potent and enticing reality today in the tech landscape is a machine with brains, or Artificial Intelligence (AI), as it is most commonly referred to. By all means, AI and ML tools are powerfully soaring, empowering one company, one employee at a time.

Today, we are emphasizing the marvels of AI and machine learning tools, and the enormous impact they have on employee experience management. Let’s start by asking the most basic questions. What is every company’s vision/goal? How to keep their employees excited and productive at the same time? The answer is simple– to evolve, excel, and rule the roost. And to realize this humble yet passionate dream, companies must invest in keeping their employees not just happy and satisfied but also inspired to upskill, grow, and be better assets to the company.

What is AI Tools Doing for Companies?

In the current scenario, post the pandemic to be more precise, organizations are facing the highest attrition rate ever. Employees as well as employers are mired in a vicious circle of robotic feedback, predictable appraisal conversation, resignations, and onboarding. The questions that most companies are grappling with are:

• How to retain employees?
• How to reduce attrition?
• How to empower employees better?
• How to identify training courses and upskill the employees?

Several corporate behemoths including Amazon, Apple, Microsoft, Barclays, and Walmart are heavily relying on AI inputs to gauge employee experience and finding innovative ways to enhance the way employee engagement works. Also, one of the reasons why AI has smoothly worked for the aforementioned companies is its ability to customize according to business needs.

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It would interest you to know that Google uses AI software to record its employee’s interactions. This software enlightens the company to understand and assess how satisfied/dissatisfied their employees are.

What Researchers Say About the New Age Tools?

Recently, according to a study by the Society for Human Resource Management, roughly 20-25% of companies imbibe AI-related tools in their system to efficiently manage their HR-related activities like recruitment, onboarding, performance management, learning and development opportunities, productivity monitoring, etc.

How AI Helps to Evaluate the Efficacy of Employee Engagement

Armed with a host of innovative, high-end features like analytics, coding programs, and algorithms, Artificial intelligence can identify the real-time productivity and performance of employees. With practically no human biases or any kind of prejudice, AI, can, in a very brutally honest way, help companies with resolutions and transparent employee feedback.

AI, in a very unassuming way, helps to create a very diverse work culture and work environment. Some AI tools also help in personalizing employee incentives based on personality analysis.

How AI and Machine Learning Tools Contribute to Employee Engagement?

A terminology that all companies are earnestly incorporating into their employee engagement system is AI and machine learning. Let’s ask the basic question here – what are ML and AI tools and how exactly do they contribute to encouraging and inspiring the employees of an organization?

ML and AI tools are magnificent, futuristic tools that empower organizations to put an automated process in place to not just streamline a variety of processes like hiring, performance assessment, etc, but also predict how an employee will perform in the future purely based on their behavioral patterns, and gestures.

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Following are a few points that can help to decipher the vivid nuances of AI and machine learning and how they are effectively incorporated by different organizations.

Employee Performance Evaluation

AI tools such as Performance Journal boast of a 360-degree appraisal process that primarily executes automated reviews with a holistic approach. AI amalgamates pulse surveys and real-time feedback to determine an employee’s skill set and strengths and offer a transparent review.  Additionally, AI can help the employee identify areas of improvement and suggest appropriate learning courses.

Tailor Made Training and Development Programs

One of the most crucial aspects of employee experience management is offering customized learning and development courses and offering opportunities to constantly enhance their knowledge which keeps the dedication intact.

Employee Onboarding

Usually, onboarding processes are lengthy and tedious and require a special kind of module to simplify the process for new hires or new joiners. With AI tools, it is easier for hiring managers to see through facial recognition and asses different personality traits like emotional intelligence and cognitive capabilities. This particular machine learning process assists organizations to match the right candidate with the right role.

With the most accountable, transparent, and logical reasoning, it is safe to assume that the AI and army of ML, the liveliest and most innovative tools the world has witnessed, have refurbished the way an organization looks at its employees and do business.

To share your insights with us, please write to sghosh@martechseries.com