Press Ganey Unveils AI-Powered Innovations to Turn Insights into Action

Press Ganey, the leader in healthcare experience measurement, data analytics, and insights, today introduced new AI-powered solutions at its annual Human Experience Conference (HX25) in Orlando. Purpose-built for healthcare, these innovations enhance how organizations capture, analyze, and act on feedback, enabling leaders to anticipate challenges, take proactive action, and drive measurable improvements in safety, patient care, and workforce experience.

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“AI is not just a tool—it’s a fundamental shift in how we operate, make decisions, and deliver care”

“AI is transforming how healthcare leaders drive impact—seamlessly integrating safety, workforce engagement, and patient experience into a more connected strategy,” said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta. “Our new AI-powered solutions turn insight into action, equipping leaders with the intelligence to anticipate challenges and take proactive steps that drive better care, stronger teams, and improved outcomes for all.”

“AI is not just a tool—it’s a fundamental shift in how we operate, make decisions, and deliver care,” said Darren Dworkin, President and Chief Operating Officer of Press Ganey. “Across healthcare, we’re seeing AI drive hyper-personalization, seamless omnichannel engagement, and real-time insights that enable proactive care. At Press Ganey, we’re harnessing these trends to build AI solutions that don’t just analyze data—they anticipate needs, surface meaningful connections, and empower healthcare leaders to take action at scale.”

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Transforming Healthcare with AI-Driven Insights

These solutions, built on Press Ganey’s HX Platform, are designed for precision, accuracy, and trust, leveraging the industry’s largest integrated safety and experience dataset to deliver healthcare-specific insights that drive action. The solutions featured at the conference include:

• Dynamic Conversations – Real-Time Adaptive Surveying
  Dynamic Conversations adapts surveys in real time based on individual responses, eliminating complex question trees. Using natural language processing, it analyzes feedback instantly to select the most relevant follow-up, pulling from standardized questions or generating open-text prompts. For example, if a patient mentions scheduling issues, it can ask about appointment availability, wait times, or provider access. More than gathering insights, it triggers workflows, enabling organizations to act on feedback before issues impact outcomes.

• Chat with My Data – Conversational AI For Instant Answers
  Extracting insights from complex data shouldn’t require analysts. Chat with My Data lets healthcare leaders ask plain-language questions and get instant insights. A hospital could ask, “What are patients saying about teamwork?” and receive numeric scores, comments, and sentiment trends from patient and employee feedback. It also correlates insights, linking staff engagement to patient experience—helping leaders uncover root causes, prioritize actions, and drive meaningful improvements.

• Summary Widgets – Instant Insights at a Glance
  Healthcare leaders need fast, actionable insights from vast patient and employee feedback. AI-powered Summary Widgets distill unstructured data—patient comments, reviews, and survey responses—into clear, real-time insights. These widgets highlight trends in safety, teamwork, and access, eliminating manual reports. For example, leaders can instantly surface patient feedback on physician communication at their medical practices, enabling faster, targeted improvements. Summary Widgets turn data into action—instantly.

• Open Assist – AI-Powered Prompts for Open-Ended Responses
  While open-ended questions capture authentic feedback, responses are often too vague to be actionable. Open Assist analyzes context in real time, prompting respondents with specific follow-ups instead of generic requests for more detail. For example, if a patient writes “the nurse was helpful,” Open Assist asks what specifically was helpful—ensuring organizations receive richer insights.

With these AI-powered innovations, Press Ganey continues to lead the industry in transforming the healthcare experience—empowering organizations to turn insights into action and drive meaningful improvements for patients, members, and employees.

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