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Regard and Penn Highlands Healthcare Expand Partnership to Improve Patient and Physician Outcomes Within Two New Hospitals, ICU and Skilled Nursing Facilities

Regard, a software company developing an artificial intelligence (AI) co-pilot for physicians to help diagnose medical conditions, and Penn Highlands Healthcare, a community health system rooted in excellence in quality, service and outcomes, announced their expanded partnership to bring Regard’s software to physicians in additional hospitals as well as the intensive care units (ICU) and skilled nursing facilities.

Launched in October 2020 as a pilot program, Regard has since penned a multi-year commercial engagement with Penn Highlands Healthcare. Within the last two years, Regard has enabled Penn Highlands Healthcare to

  • Increase revenue by $3 million annually
  • Reduce physicians’ time spent writing notes by up to 30%, enabling them to focus more on patient care
  • Reduce physicians’ clinical documentation integrity (CDI) queries by 25%, improving their data quality, patient outcomes and claim reimbursements

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This expanded partnership comes at a critical time, as burnout continues to impact physicians, becoming significantly prevalent among intensive care physicians. Recent research from the University of ChicagoJohns Hopkins University and Imperial College London revealed physicians need 26.7 hours per day to provide patients with the recommended care, in addition to the time spent completing necessary administrative tasks like updating electronic health records (EHR).

Regard is helping Penn Highlands Healthcare solve these problems by streamlining physicians’ clinical workflows and enabling them to easily access a patient’s medical background in one, user-friendly interface. Partnered with Epic and Cerner, two of the nation’s leading electronic medical record (EMR) providers, Regard’s proprietary algorithms aggregate and then mine the entirety of a patient’s medical history through their EHR. The aggregated data decreases room for error while optimizing the diagnostic and billing processes, resulting in overall improved quality of care, accurate hospital reimbursements and increased revenue while reducing the time physicians spend on documentation.

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“We genuinely believe in the power AI has to increase the efficiency of physicians’ workflows and to improve both physician and patient well-being,” said Eli Ben-Joseph, co-founder and CEO of Regard. “We’re thrilled to see the results Penn Highlands Healthcare physicians have experienced with our technology and look forward to further supporting the organization in growing across more of its hospitals and departments. Ultimately, we think every clinician can benefit from AI to help support their diagnosing and documenting needs.”

“Regard is the only software we’ve seen that not only works in tandem with but also improves workflow for our physicians,” said Dr. Russell Cameron, chief medical officer at Penn Highlands Healthcare. “We had strict requirements when it came to choosing a solution that will improve care outcomes without adding significant cost. Regard surpassed our expectations and has even helped improve coding compliance for billing, increasing revenue tremendously.”

Since 2020, Regard has successfully launched in 15 hospitals across the country and shown a 56% reduction in measures of burnout amongst physicians. To date, the technology has been used on more than 40,000 patients and has diagnosed over 670,000 medical conditions that otherwise would have been missed by providers.

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