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Ochsner Health Makes Finding The Right Provider Easier With Solutions From Kyruus

Louisiana’s Largest Healthcare Provider Has Implemented a New Provider Directory and Enhanced Search Capabilities to Simplify Patient Access 

Kyruus, the leader in provider search and scheduling solutions for health systems, announced that Ochsner Health, the largest non-profit, academic health system in Louisiana, is utilizing the company’s provider data management and API solutions to offer consumers an enhanced online find-a-provider experience. Kyruus is helping the health system manage provider data more effectively and enable more precise patient-provider matching on its website and mobile apps.

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Like many health systems, Ochsner Health sought a more efficient way to maintain rich, up-to-date provider information that it could, in turn, surface to consumers seeking care online. The team engaged Kyruus to build a scalable, system-wide directory of its more than 3,000 providers, seeking to both consolidate existing data and augment it with new clinical insights. Implementing KyruusOne has allowed Ochsner Health to streamline ongoing data maintenance and governance drastically, as well as capture providers’ clinical areas of focus in much more detail using Kyruus’ proprietary clinical taxonomy.

“Solving the issue of fragmented provider data not only benefits consumers and providers, but also our internal teams who previously spent hours every month on manual updates,” said Amber Welch, Assistant Vice President of Digital Content & Creative Media at Ochsner Health.

Ochsner Health’s new provider directory now forms the foundation of its efforts to upgrade digital access to its vast care network for consumers searching for care online. The health system is using Kyruus’ ProviderMatch Search API to power the search process in its find-a-provider with more complete and accurate data from KyruusOne, so it’s easier for consumers to find the right matches for their specific needs and preferences.

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“Consumers’ expectations around the ability to self-service digitally have grown exponentially over the last two years,“ said Jennifer Bollinger, Senior Vice President of Consumer Strategy at Ochsner Health. “When they seek care with us online, we want to deliver a modern experience that enables them to make the most informed and confident decisions they can – and that all starts with rich and reliable information about our providers.”

The health system has further capitalized on the ProviderMatch Search API by using it to enable more robust search capabilities within its consumer-facing chatbot. The team also plans to use the API to populate new service line and location pages on its website.

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“Complete, accurate, and up-to-date provider data is a prerequisite for delivering digital access experiences that are consumer-friendly and ultimately generate the right matches,” said Scott Andrews, General Manager of Health Systems at Kyruus. “We’re proud to serve as Ochsner Health’s provider data management partner and to play a role in enabling greater digital access for the many communities they serve.”

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[To share your insights with us, please write to sghosh@martechseries.com]

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