VirtualHealth and WebMD Provider Services Team Up to Deliver Krames Health Education

By AIT News Desk On Mar 24, 2022

Partnership will create an integrated platform providing health plan care managers and members with evidence-based health information

VirtualHealth, the industry-leading SaaS solution for comprehensive medical management, announced a partnership with WebMD Provider Services, which helps health systems and plans build enduring relationships and educate individuals at every stage in their health care journey, from discovery to recovery. Together, VirtualHealth and WebMD Provider Services will enable health plans to coach their high and rising-risk members in care management with direct access to Krames’ trusted, industry-leading multimedia health information through VirtualHealth’s HELIOS platform.

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“By partnering with VirtualHealth, WebMD Provider Services advances health plans’ goals of member-centered health care, improving the member experience, empowering better population outcomes, and assisting in lowering the total cost of care.”

The VirtualHealth HELIOS platform connects the end-to-end healthcare ecosystem, aggregating medical, behavioral, social, and service data to deliver automated workflows that are based on a 360° view of each patient. The platform’s proprietary clinical decision rule engine works seamlessly to guide clinicians and care managers toward appropriate and timely communication, assessment, care planning, and education activities for every individual in their care.

Through VirtualHealth’s partnership with WebMD Provider Services, care managers will be able to provide health plan members with Krames evidence-based, medically reviewed, and motivating health education materials from within VirtualHealth’s leading care management system, HELIOS.

“Delivering personalized healthcare at scale is the future and we’re committed to making it a reality by reaching consumers at every point of their care journey with content contextualized for that moment,” said Ann Bilyew, Senior Vice President Health and Group General Manager, WebMD Provider Services. “By partnering with VirtualHealth, WebMD Provider Services advances health plans’ goals of member-centered health care, improving the member experience, empowering better population outcomes, and assisting in lowering the total cost of care.”

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WebMD Provider Services activates the member health journey through Krames print, digital, and video content integrated into care management workflows. Krames’ evidence-based, clinically reviewed, culturally appropriate, and personalized health education builds deeper, enduring relationships that retain and attract members, supporting improved quality measures, member satisfaction scores, plan accreditation, and higher ratings.

“Amid an increase in health misinformation, VirtualHealth is committed to making sure our partners and members have the data, information and insights needed to help members make informed decisions that lead to happier and healthier lives,” said Adam Sabloff, CEO of VirtualHealth. “Our partnership with WebMD Provider Services is a natural extension of this and we look forward to offering this capability to our customers.

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