Great Lakes Credit Union Expands Relationship With Access Softek to Add Biometric Authentication, Online Banking and Conversational Banking

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By AIT News Desk On Jul 20, 2021

Long-time client adding new digital banking features in 2021 to better meet member need

Access Softek, an omnichannel digital banking provider, announced that long-time mobile banking client, Great Lakes Credit Union (GLCU), has expanded its relationship with Access Softek to add new digital banking capabilities.

GLCU has used Access Softek’s mobile banking solution for more than a decade and will now add the company’s Orpheus Online Banking, Biometric Authentication Manager (BAM), and Conversational Banking solutions, expanding the features it is able to offer to its more than 80,000 members.

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“It is important that our members have a unified experience which enables them to transact in the channel they prefer,” said Steven Bugg, President and CEO of Great Lakes Credit Union. “Access Softek has been a great asset to us over the years. Adding online banking will provide that consistent experience, and the authentication manager and conversational banking provide us new tools that will make it even easier for us to serve our members.”

BAM uses mobile device biometrics such as facial recognition or fingerprint scanning to easily and securely verify the member’s identity, removing the need for passwords, pins or security questions. Conversational Banking includes chatbot, live chat, agent advisor, and video chat services to help members more easily connect with their credit union from anywhere.

“We are very proud of our loyal clients like Great Lakes and are thrilled to watch them grow their relationship with us and their offerings to members,” said Chris Doner, founder and CEO of Access Softek. “Great Lakes is very in tune with what its members need, and we are proud to be able to provide the features that make both the credit union and the member successful.”