Celebros announcing the launch of its new chatbot, eConverse. Search by voice chatbot uses NLP technology to understand customer voice queries and questions, returning applicable results for a more instantaneous shopping experience.
Natural Language (NL) chat bot helps return instant, tailored search results to shoppers
Expanding its Natural Language Processing (NLP) ecosystem for eCommerce platforms, Celebros is pleased to announce the launch of its new chatbot, eConverse. The search chatbot uses NLP technology to understand customer voice queries and questions, returning applicable results for a more instantaneous shopping experience.
eConverse is designed to complement eCommerce searches as a plugin, functioning in a familiar fashion to other voice assistants people are already familiar with using, such as Apple’s Siri or Amazon’s Alexa. Instead of having to type search criteria on their mobile devices, shoppers can simply speak what they’re looking for to the chatbot, which will parse the query and fulfill criteria, providing instant recommendations.
Chatbot technologies like eConverse offer a number of conveniences beyond returning instant, applicable search results. The hands-free nature of voice-enabled searching makes shoppers more apt to complete a purchase using their smartphone. Voice interaction also increases customer loyalty and provides a better overall experience, prompting them to return to the site in the future. And, the low-cost of chatbot implementation makes it a high ROI tool for eCommerce operators.
“Search is becoming more important for mobile users and voice assistants are something this group is already familiar with. We’ve combined the convenience of search and voice-enabled chatbots with our Natural Language Processing technology to create a tool that makes buying easier and more natural,” said Joseph Shemesh, CEO at Celebros. “As voice-enabled tools become a standard in the future, our NLP technology will position ecommerce site searches ahead of the curve.”
eConverse joins Celebros’ rapidly expanding repertoire of NL tools for eCommerce site operators, including its core site search. The company’s technology remains on the forefront of machine learning, being able to digest complex human inputs and return a relevant response. Through eConverse, customers will be able to ask “do you have a red dress, size M, under $60?” and have precise product results and suggestions returned to them without the need for further refinement.