To offer conversational and transactional chat and chatbot support to consumers across Apple iOS devices worldwide
7.ai, a global leader in intent-driven customer engagement solutions, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
“We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS,” said Scott Horn, chief marketing officer, 7.ai. “Businesses that use 7.ai can easily sign up to try Apple Business Chat beta.”
7.ai customers can use Apple Business Chat to interact with and support consumers across iPhone and iPad to offer answers to questions, resolve issues and conduct transactions. Adding Apple Business Chat support lets consumers engage with companies directly from Safari, Search, Maps and Siri. With Business Chat, customers can always reach a live person and are always in control of whether they share any contact information with a business. Now using 7 Messaging for Apple Business Chat, 7.ai clients can offer conversational and transactional chat and chatbot support to consumers using Apple devices. The intelligent messaging capabilities of 7 AIVA and 7 Chat also enable customers to resume conversations with businesses where they left off, even if they are using a different device or revisiting a conversation months later.
DISH, a Fortune 250 company providing approximately 13 million subscribers with television entertainment and award-winning technology, is using 7 AIVA and 7 Chat with Apple Business Chat.
“Central to our ‘Tuned Into You’ brand promise is our commitment to provide the best customer experience with an emphasis on technology, service and value,” said John Swieringa, Chief Operating Officer at DISH. “TV should be simple. We’re focused on eliminating the barriers between our customers and the entertainment content they love, by challenging the status quo and reducing pain points. As the first provider in our industry to offer Apple Business Chat we are providing our valued customers with another powerful way to interact with us on their terms.”
To start an Apple Business Chat, customers can click the ‘Chat with Messages’ button on our customers website or in their iOS app. A conversation with the brand’s agents will open instantly in the Messages app, and users can take their time responding when it’s convenient.