The Only CCaaS Platform Built for Contact Centers by Experts in Contact Center Operations
7.ai Engagement Cloud natural, effortless, omnichannel interactions are proven to boost customer loyalty, agent productivity, and company…
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[24]7.ai
[24]7.ai positioned as the Leader in the 2022 SPARK Matrix for CX Management Services by Quadrant…
The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…
New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences
In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…
Disruptive New Customer Engagement Model Slashes Costs By More Than 20 Percent
7.ai Managed Customer Engagement combines people, process, and technology, to raise CSAT while dramatically lowering the cost per contact
7.ai,…
[24]7.ai Demonstrates Significant Economic Impact of Customer Engagement Solutions
Total Economic Impact Study Demonstrates that 7.ai Engagement Cloud delivers significant cost savings to businesses through greater levels of AI…
[24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform
7.ai, a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI…
New Research Shows that Customers Are Not as Happy as Businesses Think
New 7.ai Report Examines the Gap between Consumer and Business Perceptions of Customer Experience, with Expert Recommendations on the Path Forward…
[24]7.ai Appoints Larry Vertin as Chief Financial Officer
Former NetApp Executive Joins 7.ai to Help Guide Next Phase of Financial Growth
7.ai, a global leader in conversational AI solutions, announced the…
[24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research…
7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…
[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants
Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical…